Norman Snyder Email and Phone Number

Provided clients with software, hardware upgrades and updates, break/fix support and onsite training.• Diagnose and resolve Macintosh & PC issues.• Set-up Point-of-Sales software for retail stores (Lightspeed).• Set-up clients home network.• Configure iTunes and Apple TV for theater systems.

Provided daily support of the Cisco Unified Communications Manager (CallManager). Provided daily support for Mobile devices: Blackberry, Android, Windows and iDevices.Performed these duties with the designated Service Level Agreements (SLA’s). Delivered Weekly Video Reports and Weekly Project updates. Completed 98% of tickets for new hire phones and voice mailboxes within the allotted SLA’s Provided data collection for accurate and timely completion of Video Reports. Assisted with United States Steel Video Conferences.

Provided daily support of the Nortel PBX; formed these duties with the SLA’s.• Completed 98% of MAC’s (moves, adds and changes) tickets for new hire phones and voice mail boxes within the allotted SLA’s avoiding financial penalties to BT.• Attended CSC’s Daily Service Review Status meeting.• Compiled Root Cause Analysis reports to show faults and their resolutions.

Designed and implemented the corporate-wide videoconferencing solution for Marconi Communications.Provided daily support of the enterprise video conferencing, which included booking video conferences and maintaining the hardware. Assisted the network and security teams to provide LAN and token services.• Managed and maintained video conferencing equipment to meet customers’ needs ongoing.• Managed several multi-media conference rooms to ensure customers’ presentation needs were met. • Provided LAN network connectivity to users.• Administered the SecurID tokens for remote network access.• Provided Macintosh support to the Design Group of the Public Relations department.

Telemedicine SpecialistProvided technical support for the telemedicine system; consulted on the video and audio requirements for the implementation of telemedicine solution project. • Participated as Telemedicine system design and implementation team member and provided technical support for the Telemedicine system.Media Specialist (1990 – 1999)Provided all aspects of multi-media support to the staff and physicians. • Served as Consultant for video systems used throughout the hospital• Supervised daily production, including photographic shoots, photomicrography, multi-track audio recordings, video editing, and quality control.• Assisted the pediatric residents with their Grand Round presentations.Medical Photographer (1985 – 1999)Provided all aspects of medical photography to the physicians and staff. • Produced both still and video-operating room photography.• Produced medical training videos for physician training. • Completed photographic lab work, both black and white printing and color slide development.• Produced Public Relations photography to enhance branding for Children’s Hospital.