Project management of upgrade projects and managed services in the Utilities Sector. Duties include overall staff management, ownership of an internal health check process and managing defect resolution. Act as primary point of contact for client communications and issue resolution.

Responsible for all center operations with a staff of 145+. Duties include overall staff planning, P&L, creation and ownership of an internal health check process and improvement initiatives in the areas of training and member management development. I have heavy involvement in all recruiting both in the college areas, job fairs, university career development staff liaison, etc. and external recruiting for experienced resources. I also act as an advisor and mentor to both junior staff and developing future management talent across a variety of disciplines including development, QA, BA and DevOps.

Previously led onshore managed technology services team focused on state, county and city government entities. Currently, as the transition manager for Product and Engagement Onboarding, responsible for development of plans, training and associated collateral to ramp up new engagements for utilities industry and financial services product support. Involved in the coordination of start-up efforts and staffing needs with the respective internal business units. Also in the product support area, responsible for the local team supporting a hospital administration product with roles ranging from development, QA, migration through help-desk. Duties related to role as deputy to the OSD director include overall staff planning, support in the member role realignment effort, creation and ownership of an internal health check process and improvement initiatives in the areas of training and member management development. Heavy involvement in all recruiting both in the college areas, job fairs, university career development staff liaison, etc. and external recruiting for experienced resources. An advisor and mentor to both junior staff and developing future management talent across a variety of disciplines including development, QA, BA and DevOps.

Managed Product/Strategy program for RBC.Managed mortgage pipeline management software assessment and implementation for secondary marketing area. Previously managed end-to-end process improvement and strategy assessment in Commercial/Small Business Lending.

Provides services including business analysis, system planning/design and business/project management.

Recruited to develop global applications architecture and short-/long-term strategies including e-business.Worked closely with C-level executives to develop technology aligned with business objectives.Coordinated and liaised with 4 global technology managers as well as onshore and offshore developers.

Provided business and technology services. Trained/mentored client employees. Formed long-term relationship with client Citigroup; heavy involvement with projects in Europe, Japan and Singapore.Successfully revamped critical reporting processes and remediated Y2K issues for Bankers Trust.

Lead IT projects in US and Europe within diverse financial and regulatory environments.Designed strategic marketing/technical strategies for British institution that were all adopted; lived in London 1 year.

Manage team of 15 analysts/programmers. Advised Director of Systems Development. Extensive leading-edge / R&D project work.Represented Citi on computer science curriculum and artificial intelligence center team for Washington University.