Norma Quiñones Ed.D. Email & Phone Number

Bothell, Wa, Us

Planned, standardized, and directed global learning and performance initiatives across all sites. Trained and mentored sites in adult learning design, effectiveness and tools. Partnered with management to develop strategy for the sites and fostered a culture of error reduction by involving employees from all levels and all functions in improvement activities.• Championed cultural change to outcome and performance-based learning, resulting in a 40% improvement in aligning learning activities with business objectives, enhancing overall organizational effectiveness and productivity.• Drove collaboration across the global learning network, involving 10+ international teams, and conducted cross-function planning sessions increasing resource utilization by 30% resulting in 15% reduction in operational costs.• Set, drove and implemented curricula strategy for all global roles streamlining number of training assignments and redundancies by 65% and saving $250,000.• Implemented a training process that reduced non-value-added training assignments by 50% across all functional areas cutting training time from 12 – 6 months and saving $300,000 annually in labor expenses.• Developed learning solutions to support key global business programs which supported GMP operations, resulting in 25% increase in compliance rates, a 20% reduction in operational errors, and 30% improvement in productivity, ensuring the highest standards of quality and efficiency in global operations.• Established key performance outcomes and business impact measurements to monitor learning effectiveness for key programs at each global site, resulting 25% increase in training effectiveness, a 20% improvement in employee skill proficiency, and a 15% rise in overall program rates, significantly enhancing global operational performance and achieving business goals.• Managed the LMS GMP training system to ensure compliance with QMS. Interfaced with internal and external auditors to present the training QMS.

Villepinte, Seine-Saint-Denis, Fr

Set vision and strategy for teams to execute innovative employee retention, a site/North America training strategy and compliance programs and an instructional design platform.• Managed the administrative activities within the learning management system, resulting in a 30% improvement in system efficiency, a 25% reduction in administrative overhead, and a 20% increase in user satisfaction, streamlining operations and enhancing the overall effectiveness of learning programs.• Established tools to identify improvement opportunities and establish metrics for key competencies, resulting in a 25% increase in competency development, a 20% enhancement in employee performance, and a 15% improvement in overall organizational effectiveness, driving continuous improvement and strategic business growth.• Created portfolio highlighting training offerings, including but not limited to: CGMP blended learning, Documentation classroom training, and computer-based/digital training. • Awarded a $400,000 state funding grant for customized training courses in collaboration with WakeTech and the Capstone Center for a term of 3 years to support company growth and the launch of a line of new products.• Implemented innovative learning solutions such as training learning centers for real time customer support.• Established role-based curricula for all functional areas, resulting in 60% reduction in curricula overall, decreasing training time from 14 – 6 months and saving $300,000 annually in labor expenses.• Collaborated with stakeholders ensuring organizational alignment and consistency, and supporting employee development and succession planning, resulting in a 20% improvement in employee retention, a 10% increase in internal promotions, and a 25% enhancement in cross-functional collaboration, fostering a cohesive and growth-oriented organizational culture.

Wilmington, Nc, Us

Defined business performance objectives for assigned Quality Systems Regulations (QSR), Good Manufacturing Practices (GMP), Good Laboratory Practices (GLP), and Experiential Learning training initiatives. Provided consulting services to external customers to advise on complying with QSR, GMP, GLP, and GxP regulations.• Led global projects and training initiatives that drove employee engagement, development, quality, compliance, and operational effectiveness for the organization, resulting in a 30% increase in employee engagement, a 25% improvement in skill development, a 20% reduction in quality issues, a 15% increase in compliance rates, and a 25% enhancement in overall operational effectiveness. • Led Lean Six Sigma Yellow Belt Coach/Mentor/Trainer to a team of 14 from all levels of leadership aligning with strategic priorities and growth drivers, ultimately transforming ways of working.• Measured project, programs, and course effectiveness and provided feedback to stakeholders. Performed needs assessments to identify training requirements and worked cross-functionally to reduce deviating events attributable to knowledge and/or skill gaps in functional areas by 30%. • Managed Learning Content Management System (LCMS) adoption initiative for developers to effectively store, manage, and create curriculum for end user consumption.• Assessed and executed strategies relating to trends, opportunities and training as well as coaching needs. Measured and evaluated the effectiveness of training programs, including all key aspects of participant performance. • Determined implementation plans, schedules, resource needs, and supporting logistics for delivery of training initiatives.• Partnered with senior management on curriculum reviews and additional training requirements, identified gaps and key drivers, and recommended solutions.• Aligned with customers to ensure successful implementation of the training and leadership development curriculum.

• Founded CASAGA Academy, a dual-language immersion program, which was successfully acquired in August 2018 by a group of investors.• Created, communicated, and executed the organization’s vision, mission and strategic goals.• Formulated and implemented strategic plan that guides the direction of the organization.• Developed and implemented a multi-channel PR strategy and marketing to ensure growth and success of business.• Hired, trained, supervised and assisted staff of 10 to metrics and to adhere to industry standards.• Participated in industry-related events and associations to build professional network, enhance leadership skills and ensure organizational success.• Managed organization finances, scheduling, processes, documentation and records.• Awards: North Carolina Hispanic Chamber of Commerce – Business Executive to Watch, Featured in La Noticia, Spanish Newspaper and Tilde Noticia Magazine, Recognized by National Center for Biotechnology Workforce (NCVW) of Forsyth Tech for helping write grant for Department of Labor.

Supported engineering equipment qualification/validation documentation/protocols (IQ, OQ, PQ, and Summary Reports) by applying FMEA and Hazard Analysis.• Provide consultative services in the areas of optimization, development, review and alignment of new and existing engineering standard operating procedures (SOPs) to comply with site, corporate, and regulatory guidelines and Good Documentation Practices.• Made recommendations for requalification/validation of system based on investigations and the Periodic Review assessment and supported Capital projects development and implementation.

Cambridge, Ma, Us

Set and implemented Curricula strategy for Pharmaceutical Operations &Technology (PO&T) in partnership with leadership and functional areas to streamline the number of training assignments and redundancies by 50%.• Defined content, set of standards, guidelines and methodologies to be used for the duration of the project. Measured project, programs, and course effectiveness and provided feedback to leadership and course owners. Perform needs assessments to identify training requirements and work cross-functionally to reduce deviating events attributable to knowledge and/or skill gaps in manufacturing areas.• Managed global cross functional teams to design, develop and deliver effective learning solutions for E-learning, on-line, web-based, virtual simulations, experiential learning, and instructor-led sessions to ensured project rollouts.

Cambridge, Ma, Us

Managed Global Competency Based Training project (CBT) for Global Manufacturing and reduced the number of paper-based training assignments through developing a training program based on e-learning, simulations and performance-based training solutions.• Established role-based curricula training process to reduce training time from 27-6 months and cutting labor expenses.

Cambridge, Ma, Us

Developed technical training curricula; developed and implemented Competency Based Training and training materials using ADDIE and Kirkpatrick models.• Supported shared curricula project for all pharmaceutical operations division, by simplifying and streamlining training requirements for the division, resulting in a 40% reduction of overall requirements.• Conducted new hire training orientation, facilitated and led classroom training, web conferences, training/workshops. designed, developed and delivered training content using a blended training approach (e-learnings, micro-learnings, experiential learning, ILT, OJT) to develop the skills/competencies and performance required for compliance.

Cambridge, Ma, Us

Coordinated Manufacturing Competency Based Training (CBT) performance and completion of qualifying events (PQEs),

Raleigh, North Carolina, Us

• Developed and executed strategic initiatives for the college in alignment with the university goals.• Managed multiple projects within the organization, and standards and strategies for educational programs and projects.• Identified and assessed faculty and staff needs associated with professional development; defined strategies to enhance performance.• Developed and implemented Globalization program strategic plan and parameters; developed only local and state partnership program for students’ community service/volunteer experiences and travel abroad opportunities.• Evaluated effectiveness of training, implemented improvement initiatives and communicated progress to stakeholders.• Managed a staff of 20 program coordinators, student teachers, volunteers and office administrators.• Awards: Most Influential Latina Educator in North Carolina – HOLA Fox 50, TV. Ranked 1st amongst all Assistant Deans at the university from 2008 to 2009 for my contribution in program development and graduate program associations sponsor.

Raleigh, Nc, Us

• Managed state-wide multi-million-dollar program budget and developed the State-wide Comprehensive Needs Assessment (CNA) that was implemented at the National Level.• Assessed and evaluated state delivery of programs and services; improved services provided by 35%.• Implemented operational and compliance improvements to programs; 25% boost in performance and accountability.• Responsible for the development, implementation and evaluation of a State-wide Strategic and Service Delivery Plan.• Monitored and audited 43 local Education Programs to ensure compliance with federal statute and regulations. • Coordinated federal monitoring, responses to observations, and timely completion of corrective actions.• Managed a State-wide staff of directors, assistant directors, recruiters, teachers, IT analysts and administrators. • Award: IMEC and MEP’s State Director of the Year

Doctorate, Education Administration And Supervision, Minor Curriculum & Instruction

Master'S Degree, School Administration

Master'S Degree, Education

Bachelor'S Degree, Hispanic Studies