Norma Riccio Email & Phone Number

Modena, Emilia Romagna, Italia

Modena, Emilia Romagna, Italia

Management of Italian and international clients; management of after-sales assistance and internal repairs; entering hours of traveling technicians and active billing

Milano, Lombardia, Italia

- Support day-to-day operations for a improved stock accuracy- Support the team on processing inbound and outbound product flow, while ensuring alignment between physical and system flows (e.g. import and receiving, transfers and shipments, returns)- Monitor stock availability and organize purchase orders and cancellations- Facilitate Customer Service.

• Management of national and international shipments in more than 170 countries through different couriers and forwarders based on an opportunity cost analysis
• Manage the flow of goods from different suppliers to final customers (B2B & B2C)
• Inventory management, supply chain management, and logistics
• Analysis of stock and data using Salesforce.com
• Management of delivery process: creation of all necessary documents (Waybill, dual use, Certificate of Origin, etc. ), management of freight shipment via sea freight or air freight, relationship management with.
• Management of a team of three people.

Milano, Lombardia, Italia

- After sales process management: check of orders with suppliers, send orders, manage shipments and customer service through phone, chat and email.- Educating customers on the full Mister Worker™ brand portfolio identifying upsell opportunities.- Forming strong relationships and rapport with key decision makers and all members of the Sales & Customer’s.

Lombardia, Italia

- Welcome the Boutique clientele and identify their needs;-Informing customers about sales, promotions and policies- Advise both prospective and existing Nespresso Club Members on Nespresso products and services;- Taking payments for purchases and packaging purchases-Stocking merchandise and creating displays- Maximize the sale of all the Nespresso.

- Selecting, developing, cataloguing and classifying university resources;- Answering students' enquiries- Using university systems and specialist computer applications;-Relationship with the public centered on post-graduate work experience.

Intercultural Management

Laurea Magistrale Lm, Master'S Degree Programm In Languages, Economics And Institutions Of Asia And North Africa, Venice, 105/110

Acquisition of economic, political, cultural and sociological knowledge of East Asia with particular attention to the Chinese context..

Erasmus Exchange Program

Winter semester at KU Leuven University in Leuven, Belgium. Following exams: - Modern Chinese vote: 29/30; - Bedrijfscultuur in China.

Business Chinese

Winner of the Confucius Institute scholarship at Chongqing University in China, I took exams in Chinese relating to Chinese society.

Lingue, Lettere E Culture Comparate, Lingue E Letterature Straniere, 98/110

Foreign languages studied: English and Chinese. Thesis: “Malala Yousafzai: the courage of a little woman”.