Norma Sidney Email & Phone Number

Los Alamitos, California, United States

• Successfully manage, oversee, and run the $2.5M Epson Product Evaluation Program. Manage and review daily activity with third party vendor, making daily decisions on allocation, extensions, suspension’s, RMA’s, and billing. Analyze usage rate, consult product management on upcoming launches and prepare the yearly budget for inventory procurement. Conduct bi-weekly meetings with vendor to ensure program is running optimally. Collaborating with product management and sales, to ensure the accurate inventory quantities and models are available to close large education and corporate deals.• Integral source for developing sales programs by leveraging insights across departments, company policies, sales objectives, and adherence to budgetary constraints. Responsible for composing crafting and disseminating organizational communications, including announcements, updates, and revisions. Maintaining and updating the internal SharePoint site, ensuring most updated program documents, and incorporating hyperlinks for effortless navigation. • Manage department aging, holding regular meetings with credit department, to address any account-related concerns. Spearhead the development of processes and policies aimed at achieving clean aging metrics, with a specific focus on minimizing variances exceeding 90 days. • As lead administrator overseeing the bid claims team, and the processing of claims ranging between $1.8M - $2.0M on a monthly basis; facilitating daily meetings with claim team to address any issues or challenges that arise. Offer recommendations for resolution based on thorough analysis and escalate complex issues to management providing comprehensive supporting documentation to facilitate informed decision making. Entrusted and assigned the responsibility of managing and reconciling the most challenging accounts to rectify discrepancies and ensure compliance with organizational standards.

Long Beach, California, United States

Managed Distributor Business and Relationships• Served as the primary interface with the distributor procurement personnel; involved in several key activities as it relates to the management of distributor orders. • Consulted the commercial sales team on the distributor system orders and inventory levels in order to provide recommendations to both the distributors and the sales team on actions that need to be taken in order to ensurereceipt of the correct products and quantities in the most optimal and timely manner. • Develop and maintain strong relationships with regional distributors including customer visits as needed.• Produce and analyze daily reports to ensure on time deliveries for both demand point orders and direct ordersfrom the brewery. • Analyze distributor's demand to make decisions ensuring cost effective route to market, communicate with distributors and sales team on the status of orders at various phases in the supply chain process: warehouse, carriers and invoiced status of an order.• Devise strategies and execute contingency plans when vessel delays, quality control issues or brewery productionproblems result in out of stocks or delayed orders.Managed Demand Points in Oakland and Long Beach CA.• Serve as the primary contact with US demand points and the Mexican brewery in Tecate, Mexico. • Resolved operational issues: service issues, error reports, on-time shipments, and delivery changes.