Norman Dutcher Email & Phone Number

Toronto, ON, CA

• Manager of Service Department
• Direct daily operations of the Service department. Restructure the department to improve efficiencies. Instituted policies to track repair unit volumes and time in shop. Started with a team of 4 and grew the department.
• Improved profitability of the department through the development of written policies and procedures.
• Instituted flat rate estimation policy to speed repair cycle and realize greater profits.
• Initiated sales of parts to end users to enhance sales in the department.
• Was instrumental in spearheading the successful effort to bring on a major international brand for Service and loaner program., increasing departmental revenue by many 100K’s.

Toronto, Canada Area

Dutcher Developers is a business to business venture that is based on training in the retail marketplace.It concentrates on training retail sales staff of local business to be more effective. This enhances the customer interactions, resulting in increased average dollars per transaction, employee retention, and raise referral business. All of this results.

Management experience in learning and communications development. Strong ability to improve performance of others through coaching and communications. Experience in development of performance enhancing training presentations.Working within the photo industry to enhance company training programs and processes.

• National Retail Services Manager
• 2006 - 2011Managed third party retail assistance program. Developed support expansion initiatives for retail locations nationwide. Trained internal sales staff, new vendor partner staff, end-users, and retail staff.
• Increased sales by 34% by designing and implementing third party vendor program.
• Generated $1M+ in continuous return-on-investment by planning and activating Whistler World Ski and Snowboard Festival, leading to Olympus owning 2 festival events and profiting from unpaid press coverage, advertising.
• Boosted sales 10-15% by presenting specialized training sessions nationwide that fostered dramatically improved product knowledge and enhanced customer-focused strategies.
• Created strongest Olympus product sales to date by coordinating largest and most successful product launch in Canadian branch history.

• Training Manager
• 2011-2013Directed international training and trade show processes. Conducted sales meetings, secured sponsorships, and coordinated promotional events for all North American products. Developed functions to enhance.
• Cut shipping costs $25K annually by analyzing inventory storage methods, restructuring system to store assets in various geographical locations.
• Boosted sales by up to 15% by designing appealing and interactive displays highlighting product features in relation to inferior competitor models.
• Lowered trade show product loss by 80% by implementing bar coding inventory system.Operational Improvements:
• Executed exceptional trade shows and training sessions within time and budget frameworks through extensive organization, planning, communication, and by cultivating strong vendor-partner relationships.

• .Oversaw internal and external staff development for sales team, retailers, and end users. Developed innovative training processes, created instructional material, and scheduled trainings across North America. Fostered.
• Developed cohesion, built brand loyalty, and improved employee knowledge-base by designing and implementing comprehensive training programs, including Olympus School of Digital Photography, overseeing staff development.
• Dramatically increased market share and sales by conducting hundreds of targeted retail training sessions, sharing strategies and techniques for significantly improving revenue.
• Award: Technical Representative of the Year.

Bachelor Of Business Administration In Training And Development, Training And Development

•Strategies For Developing Effective Presentation Skills

Fundamentals Of Marketing

Fundamentals Of Marketing

Commercial And Ilustrative Photography

Education record

Education record

Education record