Norm Fitzgerald, Cmb 🍀 Email & Phone Number

Emeryville, Ca, Us

Emeryville, Ca, Us

• Recruited to launch Correspondent Lending Channel and built channel from one to 200+ sales and operations professionals. • Build strategy and manage all aspects of operations including P&L, Staffing, LOS, Legal Contracts, Website, Seller Guide, Risk Approval Process, Capital Markets Trade Desk, Processing Centers, etc.• Grew from platform launch at Q1 end 2013 to MBA Top 10 CL lender nationwide and #1 non-depository institution by Q3 2013.• Recruited 8 regional Account Executives to form one of industry’s top sales teams.• 2014 plans:o Activate min 200 approved clients at $5M / month / client, generating $1B / month in volume.o Partner with Fulfillment to improve processes and maximize efficiencies.o Collaborate with Business Development/Flow on more holistic client-firm relationship. o Establish new sales structure to drive more Best Effort volume and even deeper market share.o Introduce new products that will create leverage opportunities.

Mount Laurel, Nj, Us

Lead and manage a multi-billion dollar Wholesale and Correspondent Lending Channel. Responsible for a National Sales platform with 2 Regional Sales VPs and 20+ Account Executives that handle sales and account management activities within the community bank, credit union, and independent mortgage bankers and real estate segments. Responsible for working with RVPs to drive new account signings, and increase penetration with existing relationships. Recruit, select, train, develop, and motivate a national sales force. Identify strategic opportunities to grow business and/or penetration into customer segments and develop/implement supporting sales/marketing strategies. Work closely with other senior leaders to maximize cross channel sales. Maintain regular contact with our top relationships to stay close to the issues impacting our business. Communicate regularly with Executive Vice President of Sales and President on progress with key relationships and business development plans.

Handpicked to lead turnaround of failing National Accounts team. Streamlined and transformed into dynamic group of Account Executives with wholly new structure and record-breaking nationwide correspondent sales. Manage exceptional relationships and retention across 170+ companies. Currently on track to beat previous highest producing region in company history - my prior region, Northeast - at $17+ Billion (300+% of former rate) at higher Contribution Margin of about 85 basis points. Built team-oriented sales culture by making joint sales calls, cross-marketing, and building coalitions with internal partners to gain market share. Lead cross-selling of other Citi products - warehouse lines, second mortgages, and expanded/non-prime loans - to build client loyalty and incremental volume.

Highest Producing National Accounts Manager in volume and profitability.Drove National Accounts to highest producing 'region' in volume and profitability with lowest cost per loan. Currently on track to deliver $17 Billion in profitable volume in 2009 by developing and expanding relationships with Top 50 National Accounts.

Promoted within one year of hire to manage 8 Account Execs handling eight states. Selected among 30 out of 6,000 in my area for Citi High Potential group. Grew region to produce $10+ Billion every year - always well over 200% to plan.

New England, 2003 - 2004Recruited to develop New England Region; hired and trained 3 Account ExecutivesBuilt region from 15 accounts to almost 150 in single year. Increased production from less than $500 Million to more than $4 Billion in 1st year. COUNTRYWIDE HOME LOANS; Managed Northeast Region territory to expand business relationships with banks and independent mortgage companies to drive mortgage volume. Handled all aspects of relationship management - sales, marketing, risk management, pricing, contract negotiation, legal, and issue resolution. Increased funded volume from $1.2 to 3.2 Billion in territory.Exceeded 100% of quarterly goals, including Product Mix and Emerging Markets.Developed and delivered new sales and client training presentations on products, programs and technology, driving additional client loyalty.Successfully rolled out Segmentation model to all clients and implemented benchmarks to maintain overall channel health.

Promoted within one year to manage Northeast territory. Developed and maintained relationships with Presidents, Managers, Operations staff and Loan Officers of 65 accounts throughout New England. Worked with Capital Market group to aid lenders with investor relationships, Warehouse Lines, Captives, other Risk Sharing arrangements, and related training.Teamed with marketing on sales calls and provided technical support to close deals. Exceeded annual sales goal by 120+% in every year of employment.Increased production to $1.0 Billion by developing new marketing materials, organized sales plan, and excellent rapport building, presentation, and closing.Traveled to analyze market, competition, and clients to maintain market dominance.

Ba, English Language And Literature, General

Education record