Norman Laborde Torres Email & Phone Number

San Juan, Puerto Rico

San Juan, Puerto Rico

As the only researcher in the team, I am in charge of creating research plans for internal and external projects, and constantly policing that research is used so that designs speak to the user's needs and the users' voice is heard. When working with clients, I am in charge of interview script drafting for stakeholders, and users. We have worked with.

Denver, Colorado, United States

I supported the research team in their recruiting, survey building, and user testing initiatives with clients like Figma, Meta, Service Now, and Optum Health Services. I was mostly in charge of gathering research project requirements, and making sure the research studies were built correctly in the MUIQ platform in order to launch recruitment efforts on.

Greater Pittsburgh Area

First in-person customer service and operations associate at the Pittsburgh in-person support and rental hub. I mostly troubleshoot driver's devices and listened to their very unique stories in order to find solutions to technical, and situational issues. This was possible by having access to many different tools and being able to navigate Lyft's.

Greater Pittsburgh Area

San Juan, PR

Assistant researcher on a multidisciplinary university-led consultancy team for government projects.I analyzed compensation data with statistics, and a literature review for a project funded and published by the OGP and the Executive Branch of the Government of Puerto Rico. I assisted the lead researcher on a project examining employee roles and the.

Supported the development of a new employee onboarding training for the +1000 employee company, which will help new employees assimilate to the company faster and thus be more productive in less time.Customized a battery of group activities and ice breakers with their respective manuals for onboarding training.Researched and developed training.

Helped with statistical and research analysis for the revision and development of tests.Used statistical analysis to run assessment validation and reliability tests on the PR Real Estate Broker bar exam. These helped the test stay relevant and were used to report the validity of the test to the Board.Researched and drafted a job applicant honesty and.

San Juan

Made post-event Power Point presentations for companies like T-mobile, Jeep, Mark and Kotex.Organized company’s invoices and filled them accordingly. Helped organize event dates and promotional teams and equipment. Researched information for events and promotions and got involved with company’s Facebook page.

Master Of Arts (M.A.), Industrial And Organizational Psychology, 3.85

Graduate level statistics, applied research methods, organizational development, industrial psychology, measurement and validation of test.

Certification, Ui/Ux Design

700+ hours of hands-on course material, with 1:1 expert mentor oversight, and completion of 4 in-depth portfolio projects. Mastered skills.

Bachelor Of Arts (B.A.), Commercial Advertising, 3.58