Norm Martin Email & Phone Number

Perth, Wa, Au

Welshpool, Western Australia, Australia

Bibra Lake

Myaree

Belmont, Western Australia, Australia

Perth, Australia

Systems Development and Staff Training contract for Caps HireSystem Development: Provide a complete review of front counter software package (Baseplan), including, testing and implementation of upgrades. System Implementation: I built upon the service module within Baseplan and designed a process for mechanical staff. I developed an in program P&L for accurate reporting and trained the finance manager and extended team in its use, this was a manual process previously… Show more Systems Development and Staff Training contract for Caps HireSystem Development: Provide a complete review of front counter software package (Baseplan), including, testing and implementation of upgrades. System Implementation: I built upon the service module within Baseplan and designed a process for mechanical staff. I developed an in program P&L for accurate reporting and trained the finance manager and extended team in its use, this was a manual process previously. Training: Coordinate the development of, and facilitate a Baseplan training package for on-site training of employees. This included ongoing assessments and support. Customer service training for all staff, for face to face and telephone clients. Facilitate Manual Handling group training. Safety: Provide a complete review of OH&S policies, procedures and reporting forms. Implemented a newly designed reporting workflow, including risk management. Show less

Perth, Australia

Learning and Development: Enable and facilitate learning using a range of learning strategies (action learning, facilitation, workshops, blended learning, e-learning) across a variety of topics.Training: Providing systems support and training on Coates Hire ERP databases for Operations, Sales and Service personnel.Facilitate and Deliver: I ran wide range of workshops and employee inductions focused on safety, leadership, performance management and workplace behaviors for… Show more Learning and Development: Enable and facilitate learning using a range of learning strategies (action learning, facilitation, workshops, blended learning, e-learning) across a variety of topics.Training: Providing systems support and training on Coates Hire ERP databases for Operations, Sales and Service personnel.Facilitate and Deliver: I ran wide range of workshops and employee inductions focused on safety, leadership, performance management and workplace behaviors for non-accredited training. Assessment: Coordinating, mentoring and assessing participants via face to face, phone and email and providing written and verbal feedback. Coaching and Mentoring: Developing and setting goals for implementation, comfortable working at both a strategic and operational level with Managers and Frontline staff.Quality Processes: Ensure all staff adhere to quality policies and procedures in accordance with International Standards ISO9001 Quality Management and ISO14001 Environmental Management. Also AS/NZS4801 and OHSAS18001 Occupational Health & Safety Management. People and Performance Management: I assisted in the implementation of systems, processes and interventions to measure, develop, coach and manage staff performance, addressing and resolving performance concerns. Provide support and advice to senior management with the performance planning and review processes and providing advice in relation to performance management and grievances.Onboarding: Engage with key stakeholders to establish and maintain a reliable and repeatable onboarding process for new employees. Oversee, facilitate and deliver induction program.Resource Planning: Develop workforce planning strategies to enhance employee performance, retention and succession planning. Show less

Osborne Park Wa

KEY DUTIES & RESPONSIBILITIESMaintain a Safety First culturePossess ‘hands on’ management approachLead and develop branch staff and Operations workforceDemonstrate sound commercial acumenOversee Asset Management and Quality ManagementFacilitate high levels of customer serviceManage budgets, P&L and KPI’sSKILLS & EXPERTISECertifications in Frontline Management & OH&SSales and operational management experienceStrong people management… Show more KEY DUTIES & RESPONSIBILITIESMaintain a Safety First culturePossess ‘hands on’ management approachLead and develop branch staff and Operations workforceDemonstrate sound commercial acumenOversee Asset Management and Quality ManagementFacilitate high levels of customer serviceManage budgets, P&L and KPI’sSKILLS & EXPERTISECertifications in Frontline Management & OH&SSales and operational management experienceStrong people management experienceDemonstrated sound commercial acumenStrong communication and computer skills Show less

Ascot Wa

KEY DUTIES & RESPONSIBILITIESMaintain a Safety First culturePossess ‘hands on’ management approach when the Branch Manager isnt availableRun the front counter, whilie maintaining high professional standardsOversee Asset Management and Quality ManagementFacilitate high levels of customer serviceAdhere to budgets, and Safety targetsSKILLS & EXPERTISESales and operational management experienceStrong people management experienceDemonstrated sound… Show more KEY DUTIES & RESPONSIBILITIESMaintain a Safety First culturePossess ‘hands on’ management approach when the Branch Manager isnt availableRun the front counter, whilie maintaining high professional standardsOversee Asset Management and Quality ManagementFacilitate high levels of customer serviceAdhere to budgets, and Safety targetsSKILLS & EXPERTISESales and operational management experienceStrong people management experienceDemonstrated sound commercial acumenStrong communication and computer skills Show less

Midland Wa

KEY DUTIES & RESPONSIBILITIESTelephone and counter salesCreating hire agreementsStocktakingOwnership of health & safety for all employees, contractors & customersAssisting the team in managing assetsProviding excellent customer serviceGeneral office duties, including Branch housekeeping as directedCoordinating the rosters to our internal and external drivers and making sure time frames are met

Ascot

Warehouse Management: Importing bulk procurement, inventory control, despatch coordination, servicing and repair of specialized aged care, hospital and disabled children’s equipment, spare parts technical support.Training: Staff product training & supervision of a small team. Product training to an Australia wide dealership network.Sales: Retail, showroom and territory sales. Wholesale volume (container) based sales to local and interstate dealers. In home product demonstrations… Show more Warehouse Management: Importing bulk procurement, inventory control, despatch coordination, servicing and repair of specialized aged care, hospital and disabled children’s equipment, spare parts technical support.Training: Staff product training & supervision of a small team. Product training to an Australia wide dealership network.Sales: Retail, showroom and territory sales. Wholesale volume (container) based sales to local and interstate dealers. In home product demonstrations and training to various hospital departments, nursing home heads and disability support organisations.Equipment Design: Product design and development with an international manufacturer. Show less

Warehouse: All receivables and dispatch, unloading of sea containers, inventory control, stock procurement, technical support, servicing and repair of scooters, staff training, local deliveries.Sales: Retail and some wholesale, product demonstration & training, spare parts sales.