Norm Martin Email & Phone Number

Perth, WA, AU

Welshpool, Western Australia, Australia

Bibra Lake

Myaree

Belmont, Western Australia, Australia

Perth, Australia

Systems Development and Staff Training contract for Caps HireSystem Development: Provide a complete review of front counter software package (Baseplan), including, testing and implementation of upgrades. System Implementation: I built upon the service module within Baseplan and designed a process for mechanical staff. I developed an in program P&L for.

Perth, Australia

Learning and Development: Enable and facilitate learning using a range of learning strategies (action learning, facilitation, workshops, blended learning, e-learning) across a variety of topics.Training: Providing systems support and training on Coates Hire ERP databases for Operations, Sales and Service personnel.Facilitate and Deliver: I ran wide range.

Osborne Park WA

KEY DUTIES & RESPONSIBILITIESMaintain a Safety First culturePossess ‘hands on’ management approachLead and develop branch staff and Operations workforceDemonstrate sound commercial acumenOversee Asset Management and Quality ManagementFacilitate high levels of customer serviceManage budgets, P&L and KPI’sSKILLS & EXPERTISECertifications in Frontline.

Ascot WA

KEY DUTIES & RESPONSIBILITIESMaintain a Safety First culturePossess ‘hands on’ management approach when the Branch Manager isnt availableRun the front counter, whilie maintaining high professional standardsOversee Asset Management and Quality ManagementFacilitate high levels of customer serviceAdhere to budgets, and Safety targetsSKILLS & EXPERTISESales.

Midland WA

KEY DUTIES & RESPONSIBILITIESTelephone and counter salesCreating hire agreementsStocktakingOwnership of health & safety for all employees, contractors & customersAssisting the team in managing assetsProviding excellent customer serviceGeneral office duties, including Branch housekeeping as directedCoordinating the rosters to our internal and external.

Ascot

Warehouse Management: Importing bulk procurement, inventory control, despatch coordination, servicing and repair of specialized aged care, hospital and disabled children’s equipment, spare parts technical support.Training: Staff product training & supervision of a small team. Product training to an Australia wide dealership network.Sales: Retail, showroom.

Warehouse: All receivables and dispatch, unloading of sea containers, inventory control, stock procurement, technical support, servicing and repair of scooters, staff training, local deliveries.Sales: Retail and some wholesale, product demonstration & training, spare parts sales.