Norman Reinhardt Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Responsible for developing and executing operational plans. Support and create business goals and objectives. Work with co-founders to create and communicate the company vision. Develop and manage relationships with key stakeholders, including investors, partners, and clients. Work with clients to build product roadmaps. Develop hiring plans. Manage day-to-day operations.

Denver Metropolitan Area

Over two decades of Executive Leadership in Start-up and large Technology companies that created, deployed, and licensed Intellectual Property (IP) in innovative technologies, products, and processes combined with extensive hands-on experience creating and developing strategies driving organizational vision, mentoring, and growing effective Teams. Directed startup business operations and managed and scaled global business operations, services delivery, and technical support teams for a Fortune 50 technology innovator. A Patent holder with deep experience in delivering value to clients.

Greater Denver Area

Job Summary: As Senior Vice President of Client Support and Operations, I lead customer facing operations (including technical support and on-boarding,) internal business operations and internal technical infrastructure support. This position reports directly to the CEO and leads post sales customer facing functions, hiring & managing talent, managing a Project Management team, and building operational excellence that generates high customer satisfaction for both enterprise and cloud software solutions. I partner with cross-functional stakeholders, company executives, and front-line employees to drive a culture of customer success and operational excellence.

Greater Denver Area

Interim CTO and COO in a new technology start-up using blockchain based technology in a cloud based distributed digital content and media business. Includes team building and leadership, creating a technology vision and product development road map, business plan creation, and customer relationship building.

Greater Denver Area

Led assigned and matrix teams comprised of advisory and consulting sales, business development managers, engineering, technical support, and project management/PMO resources. Proactively created and maintained direct collaboration with executive clients (CTO, CIO, and CEO). • Directed P&L leadership for 35-60 team members within $85M business unit.• Identified, closed and delivered $10-25M in sales and services opportunities.• Delivered very high client satisfaction ratings across all projects, including delivery of high quality integrated technology services, software, and solutions (emerging technologies (IoT), network architectures, cloud, managed services (SaaS), and data center migrations).

Englewood, Co

Directed startup operations for new business unit. Managed and scaled global business operations, services, and support delivery teams. Created business policies, methodologies and best practices for integrated global solutions delivery team and business operations. • Spearheaded global business unit with 25% Compound Annual Growth Rate (CAGR) focused on leading-edge digital, SaaS, and IoT technology.• P&L leader for $90M Professional Services delivery team.• Identified, closed and delivered sales opportunities and drove total revenue to $500M+ in just 5 years.• Consistently earned optimal customer satisfaction ratings of nearly 5 out of 5 every year.

Englewood Co And Richardson Tx

Directed P&L for advanced and professional services global teams engaged by strategic IT and enterprise accounts. Created partnership and channel programs with AT&T, Dimension Data, ThruPoint, and Corliant. Led recruitment, development, and monitoring of delivery and project management teams to execute on project plan.• Controlled budgets and expenses for business segment generating $200M in annual profit.• Organized and directed professional services, project management, advisory, and technical services teams comprised of 150 direct reports and matrix resources.• Pioneered new organization structure for service delivery team to manage unique challenges of global ($25MM+) IT enterprise accounts.• Streamlined decision-making and improved productivity 25%.

Syracuse, New York Area

Managed $40M business unit specialized in RF and fiber optic telecommunications products used in broadband applications. Served as key business partner to CEO for formulation of strategic goals. Oversaw design engineering, manufacturing, sales and customer service. Supervised workforce of 300+ personnel across all areas of operations.

Led research and development (R&D), engineering and manufacturing operations in the US and Caribbean. Acted as Chief Technology Officer overseeing end-to-end product development lifecycle. Managed 12 direct and 250 indirect reports. Negotiated OEM relationships and other key partnership deals with vendors in Asia. Innovated new approach for RF filter designs and secured US Patent #5,489,877 Broadband Amplifier Having Uniform Frequency Response.

B.S., Engineering Science

Activities and Societies: Cross Country, Indoor and Outdoor Track. Cross-Country Team Captain.

Doctor Of Education - Edd, Learning And Organizational Change

Ms, Management Science

Master Of Public Administration (Mpa), Public Administration