Norm Nelson Email & Phone Number

Coppell, TX, US

Coppell, TX, US

At Kings III, we provide critical communication services to help people in distress. We answer the call when seconds count. We know because we’ve been making them count when it matters most for over 30 years. Our best-in-class emergency dispatch service helps you reduce risk, mitigate liability, and lower your cost via our code-compliant cellular.

Provo, UT, US

Field Planning, Deployment and Optimization (or PDO) is a newly formed team dedicated to Vivint’s Field Operations organization. Our department purpose is to ensure Vivint places the right technician in the right place at the right time with the right equipment to serve our customers. We’re the behind-the-scenes wizards working to make the lives of our.

Provo, UT, US

• Tasked to lead Vivint’s largest call center. Responsible for the operation and performance of several teams including phone, email, chat, social media and workforce management. Strategic focus on improving customer.
• Named the 2017 Customer Service Executive of the Year by the American Business Awards (Gold Stevie)
• Efforts with my team led to receiving 4 Stevies in 2016: Contact Center of the Year (Over 100 Seats) - Technology Industries (Gold); Contact Center Manager of the Year (awarded to a team member) (Gold); Customer.
• Dual roles. Asked to lead two separate departments in a dual-directorship role. Effectively led both departments for seven months, including during Vivint’s busiest summer sales season.
• Customer Management System Migration. Led the team through the impacts of the company-wide migration to Salesforce. Established and led triaging and prioritization of business-critical fixes and processes.
• Performance improvements. In the year since the Salesforce migration, used data-driven decision-making to drop Average Handle Time 60 seconds, improve First Call Resolution by 7% and push NPS to all-time highs.

Provo, UT, US

• Hired to lead Vivint’s emergency response teams consisting of two central stations – located in Provo, UT and St. Paul, MN. The team operates 24/7/365 with a focus on fast, accurate emergency response and efficiency..
• Strengthen leadership. Determined a need for improved on-floor leadership and led team through trainings such as Crucial Accountability and Strength Deployment Inventories. Directed creation of leadership on-boarding.
• Reporting Enhancements. Identified an opportunity to improve daily, weekly and monthly operational reporting on performance metrics and budget forecasting. Led the development, testing and rollout of department.
• Efficiency Improvements. Identified and acted on an opportunity to drop alarm volume by 27% by changing standard operating procedures for cancelled alarm signals. Reduced cost per subscriber by 25%.

Philadelphia, PA, US

Senior inside sales position with responsibility for closing business in the technology, healthcare, finance and non-profit industries. Adobe partner and systems integrator working with Adobe Digital Marketing, Aprimo and Teradata.

San Jose, CA, US

• Led Adobe’s only team of Partner Account Managers. Responsible for Adobe’s strategic partnerships with companies like WPP, Accenture, etc. Contributed to Adobe’s revenue growth and partner retention by managing partner.
• Develop and deliver strategies for partner retention, growth and enablement.
• Team partner retention exceeded 90% for 2011; exceeded 2011 growth target at 215% achievement.
• Rated in the top 5% of Adobe employees in 2009 and 2010.
• Nominated for prestigious Founder’s Award in 2011 for exemplifying Adobe’s values of Genuine, Exceptional, Innovative and Involved.

San Jose, CA, US

• Promoted to position to build Omniture’s new mid-market account management team, focused on the growth and retention of Omniture’s mid-market customers. Worked closely with mid-market sales team to close deals and.
• Hired and trained entire team, including development of team processes, policies, training and strategy.
• Exceeded revenue targets by 85% annually while meeting retention and customer satisfaction goals.

Lehi, Utah, US

The Mid-Market Account Management team makes up Omniture's largest client base. Our team manages the relationship with our clients by helping them learn how to best tie our products and services to their business needs.

By doing business development for MWI, I am responsible for making the initial contact with companies who may use our products or services. My responsibilities include networking for the company and initiating relationships with other businesses. MWI offers web development services, as well as branding, marketing, advertising services, and is headquartered.

Bachelor, Communications, Pr Emphasis

Associates, Public Relations