Norrah Waheed Email & Phone Number

New York, Ny, Us

New York, Ny, Us

United States

Cobble Hill

•Lead studio team of 30+ staff including clinical and clerical personnel•Creating tools to ensure tasks are complete in support of the studio’s goals, ability to identify gaps in performance and opportunities for coaching/additional training, performance management•Ensures the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience•Works with the providers to communicate complex treatment plans and payment options to members•Oversee member experience in the studio to achieve or exceed NPS targets•Leads practice team onboarding (i.e., both internal and external employees), training, and meetings, focused on studio performance, building alignment, culture, & collaboration.

•Welcome & comfort guests as they visit our Tend studio•Provide consistent, high-quality service and hospitality to guests, in-studio, and as needed, through email or by phone•Partner with the Studio Manager in daily operational tasks, such as scheduling, tidying, preparing for closing/opening, and inventory management•Collaborate with the entire Studio Team, including our Dentists & clinicians, to optimize operations to positive impact guest experienceMaintain a strong knowledge of our ever-growing offering of products & services

• Manage clinical schedule daily• Answer phone calls about services, costs, and any other inquiries the patient has.• Greet and assist incoming patients with checking in for their dental appointments.• Coordinate patient appointment requests with the dentist's schedule, ensuring minimum wait time for clients. • Verifying insurance eligibilities• Providing patients with excellent customer service• Recalls• Perform general patient care coordinator duties including scheduling appointments, checking in/out, maintaining accurate patient data, etc• Establish systems and processes for operations and patient care• Overseeing patient scheduling, managing collections and receivables, getting supplies and navigating other operational expenses.• Keeping an eye on staff productivity and supporting the team where necessary.• Managing staff training• Hired and mentored employees• Processed payments• Processed payroll

February 2018 to September 2020• Conduct team member oversight, including recruiting coordinators, onboarding and training, creating work schedules, etc• Perform general patient care coordinator duties including scheduling appointments, checking in/out, maintaining accurate patient data, etc• Establish systems and processes for operations and patient care• Overseeing patient scheduling, managing collections and receivables, getting supplies and navigating other operational expenses.• Keeping an eye on staff productivity and supporting the team where necessary.• Managing staff training on patient care, equipment monitoring, maintenance duties and compliance • Scheduling• Overseeing P&L statements• Dentrix