Brooke Norris Email and Phone Number

• Provided field support with managing escalations related to activations, promotions, inventory, and systems. This involved demonstrating a strong understanding of the business and leveraging problem-solving skills to ensure timely and effective resolution of issues.• Developed and delivered high-quality content for key National front-line readiness calls, as well as weekly operations and execution calls. This included conducting thorough research, gathering relevant data, and delivering… Show more • Provided field support with managing escalations related to activations, promotions, inventory, and systems. This involved demonstrating a strong understanding of the business and leveraging problem-solving skills to ensure timely and effective resolution of issues.• Developed and delivered high-quality content for key National front-line readiness calls, as well as weekly operations and execution calls. This included conducting thorough research, gathering relevant data, and delivering engaging and informative presentations to the field.• Fostered cross-functional collaboration by communicating and collaborating with other departments to address issues, provided process improvements, and gathered feedback from the field. This required strong interpersonal skills, a deep understanding of the business, and the ability to drive positive change across the organization.• Designed, implemented, and monitored core business processes to ensure maximum efficiency and effectiveness. This involved identifying areas for improvement, developing new strategies, and implementing best practices that would drive results and improve overall performance.• Partnered closely with field leadership and support teams to develop and execute on operational excellence and customer experience initiatives. This required strong leadership skills, a deep understanding of the customer, and the ability to work effectively with cross-functional teams to achieve shared objectives. Show less

• Regularly communicated upcoming programs and initiatives to senior leadership, ensuring that they were well-informed and up-to-date on all relevant information.• Collaborated effectively with cross-functional teams to ensure alignment on program and execution strategies, including large-scale initiatives such as the brand conversion of 34 doors, the Apple Launch of 546 doors, and store audits.• Served as a key liaison between the region and corporate headquarters, providing timely and… Show more • Regularly communicated upcoming programs and initiatives to senior leadership, ensuring that they were well-informed and up-to-date on all relevant information.• Collaborated effectively with cross-functional teams to ensure alignment on program and execution strategies, including large-scale initiatives such as the brand conversion of 34 doors, the Apple Launch of 546 doors, and store audits.• Served as a key liaison between the region and corporate headquarters, providing timely and accurate feedback, project status updates, and managing escalations as needed.• Proactively identified potential risks and proposed effective solutions to complex programs and processes, such as the long-term process for Apple door readiness, in order to ensure successful project outcomes.• Participated in field strategy discussions with project management teams and senior leadership, contributing valuable insights and expertise to support successful project rollouts.• Led reoccurring meetings with leadership to review execution strategies and project statuses, ensuring that all stakeholders were informed and up-to-date on key project developments.• Provided critical feedback on new processes and procedures to business owners prior to implementation, including customer in-store credits, product demo process and compliance, and updates to the new store visit form.• Generated and delivered regular reports to senior leadership on key performance indicators, highlighting top performers and areas of opportunity in order to drive continuous improvement.• Improved the success of the introduction of ShopperTrak in the region by delivering comprehensive training and best practices to all internal teams and authorized dealers. Show less

• Management of 70 indirect and third-party retail locations, which was inclusive of five Authorized Dealer organizations.• Oversaw three National Dealers, representing at least 10% of local distribution.• Managed a team of four Account Service Representatives, developing and implementing incentive performance plans that motivated staff and authorized dealers, leading to a 15% increase in sales of assigned market objectives.• Maintained accurate reporting and forecasting in… Show more • Management of 70 indirect and third-party retail locations, which was inclusive of five Authorized Dealer organizations.• Oversaw three National Dealers, representing at least 10% of local distribution.• Managed a team of four Account Service Representatives, developing and implementing incentive performance plans that motivated staff and authorized dealers, leading to a 15% increase in sales of assigned market objectives.• Maintained accurate reporting and forecasting in accordance with company guidelines.• Consistently met or exceeded monthly sales objectives, resulting in 107% attainment from January to November 2015.• Cultivated long-term business relationships with dealer partners, ensuring customer satisfaction and repeat business.• Collaborated with the marketing team to develop and support successful marketing strategies aimed at increasing SOGA.• Provided valuable assistance in expansion market launches and shared best practices with new managers in the market.• Served as the dedicated sales lead for program launches in the Detroit market, demonstrating a deep understanding of the business and a commitment to driving results. Show less

• Set and assigned ambitious monthly sales goals, resulting in average phone sales of 200-400 units per month. • Successfully motivated team members to achieve these goals through effective leadership and coaching.• Demonstrated exceptional customer service skills, addressing customer inquiries and resolving complaints promptly and effectively. Maintained a deep understanding of current promotions, payment policies, and exchange policies, ensuring that all customers received accurate… Show more • Set and assigned ambitious monthly sales goals, resulting in average phone sales of 200-400 units per month. • Successfully motivated team members to achieve these goals through effective leadership and coaching.• Demonstrated exceptional customer service skills, addressing customer inquiries and resolving complaints promptly and effectively. Maintained a deep understanding of current promotions, payment policies, and exchange policies, ensuring that all customers received accurate and timely information.• Facilitated monthly physical inventory counts, ensuring accurate tracking of inventory levels and proactively identifying potential issues.• Provided effective leadership to employees, overseeing performance and correcting issues to increase efficiency and maintain productivity targets.• Offered hands-on assistance to customers, assessing their needs and keeping up-to-date with changing consumer preferences to provide exceptional service.• Successfully trained new hires and kept existing employees up-to-date through frequent meetings, ensuring that all team members had the necessary skills and knowledge to excel in their roles. Show less