Norris Graves Email & Phone Number

My background uniquely combines experiences as a manager in IT positions with Siemens and IBM. I have a broad understanding of corporate computer networks and telecommunication systems, including installation, configuration, management, troubleshooting, and support.►WHAT I DOI ensure the efficient operation of computer networks and telecommunications systems.►HOW I DO ITPeople respond productively to my leadership style. I’m a natural at quickly establishing rapport, which organically develops into deep, trusting relationships with subordinates, co-workers, and customers.✔I Listen. People communicate freely and openly with me. When interacting with people of diverse backgrounds, I remain open, fair, and calm—even during periods of high stress. My ability to listen lets them know that I recognize their issues and can provide swift, effective solutions.✔I Develop. I am a strategic planner with the ability to analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop solutions for increasing reliability and improving productivity.✔I Implement. Thanks to my gifts for planning, establishing connections, and building great teams, I implement effective customer satisfaction strategies by identifying and eliminating the root causes of problems.✔I Train. I have guided dozens of professionals through rigorous training and testing programs to sharpen their strategic thinking, troubleshooting, and customer service skills.✔I Connect. By partnering with key internal and external customers, I’ve delivered connected products and solutions that drive network performance and reliability while exceeding expectations.Analytic ♦ Intuitive ♦ Creative ♦ Collaborative ♦ Efficient ♦ Strategic ♦ Adaptable ♦ Integrity Exceptional Customer Service ♦ Team Building ♦ Relationship Management ♦Verbal & Written Communication Skills

Listed skills include Troubleshooting, Voip, Telecommunications, Telephony, and 26 others.

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  State Technical Institute Of Memphis

  Computers