Jalen J. Email & Phone Number

Nashville, TN, US

• Provides exceptional technical support and troubleshooting assistance to end-users, including physicians, nurses, and other healthcare staff.
• Responds promptly to support tickets and issues, resolving problems efficiently to minimize downtime and disruptions
• Implement optimizations and enhancements to enhance system efficiency and user experience
• Incident Management: Take a proactive approach to identify and resolve system-related incidents
• Collaborate with other IT staff to escalate and resolve complex issues promptly
• Documentation: Maintain accurate and up-to-date documentation of system configurations, troubleshooting procedures, and other relevant processes to facilitate knowledge sharing and continuity

• Attained a certification in technical support through Google Coursera course.
• Collaborated with a classmate to tear-down and reconstruct a tower case.
• Performed the termination of RJ45 connectors to corresponding ethernet cables.
• Troubleshooting steps covered in CompTIA methodology, utilizing Virtual Box.
• Level head under extreme pressure and problem-solving.

• Evaluated equipment and prepared proposals for repair, including parts needed in labor time, and communicated with office staff as well as clients,lessening the likelihood of future mechanical failures.
• Used troubleshooting and analysis when repairing equipment, ensuring continual use.(i.e treadmill motor control boards/motherboards)
• Accurately delivered equipment to different locations throughout the city.
• Clearly documented and communicated findings with customers and management.

• Directed user account management through Active Directory or Google admin.
• Lead technological research and involvement through studying organizational goals, strategies, practices, and user projects.
• Regularly evaluated HHCP’s tools and systems to ensure organization met the necessary deliverable demands.

• Served as a subject matter expert on web search,video, and digital trends.
• Used qualitative data to provide recommendations on optimizing search engine results.
• Increased accuracy of search results that will create a better web experience for all.

Atlanta Metropolitan Area

• Supported all AV troubleshooting, including video, conferencing, and audio conferencing room systems, projectors, digital screens, and other related equipment.
• Modified equipment, materials and programs as required for individual instructors; assisted students and instructors with correct tools and materials.
• Maintained legacy AV equipment based on university standards and protocols.
• Imaged/re-imaged campus computers, and installed updates as well as software to improve class productivity.

• Delivered exceptionally safe and efficient transfer/transportation of patients throughout the facility in a manner that exemplified the organization's commitment to exceptional client support.
• Optimized communication between clinical staff and patients.
• spearheaded timed movement projects with ICU patients within designated departments.

• Tracked shipments, deliveries and orders; consolidated and prepared invoices and purchase orders for billing in a timely manner; reconciled and balances shipments to purchase orders and invoices in Bookstore Textbook.
• Organized store inventory; maintained accuracy of inventory; updated and maintained computer database of store inventory.
• Processed and distributed documentation with purchased orders; reports, documents and tracked damages and discrepancies on orders received.

B.I.S, Clinical Informatics, Gpa: 3.6/4.0 Cum Laude

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