John Norton Email & Phone Number

Austin, Tx, Us

With a focus on e2open's transportation management, visibility and logistics orchestration systems, I serve as international SME for shippers and freight forwarders, designing and presenting integrated supply chain solutions to diverse audiences from IT executives to operations users. Additional responsibilities include:- Assist in the sales process by developing and delivering high-quality proposals and technical documentation.- Provide technical pre-sales support, product training, and issue resolution for customers.

San Francisco, California, Us

- Defined global process requirements and drove implementation of Flexport’s freight forwarding system across design, engineering, product, and operations- Drove improvements in operations quality, implementing a new product to reduce scheduling inefficiency by 90%+ - Led global operational productivity portfolio; reduced time to serve by 20% by transferring standardized processes offshore, implementing process improvements and product enhancements- Initiated first-ever Kaizen event to develop a culture of process excellence within operations- Led three-person global program management team

San Francisco, California, Us

- Led 10-person team responsible for the validation and implementation of a new operations model; restructured organization to be highly scalable to 100+ operators- Hired, coached, and developed 35 person department as a manager of managers

San Francisco, California, Us

- Managed 50+ enterprise clients’ global supply chains; grew revenue 2x YoY ($5.5M to $11M) via renewal, expansion, and net new business- Led six-person global operations team during a high growth period at Flexport

Blackfriars, London, Gb

- Led supply chain and digital strategy for $340M grocery client key account; managed six-person team- Primary point-of-contact for customer inventory and purchasing-related issues; conducted cost analysis and led improvement projects and customer digital strategy- Negotiated $1.27M cost avoidance savings by leveraging customer relationship- Functional lead for temperature-controlled warehouse transition and divestiture of a $100+ million business; managed customer purchase orders to deliver 90%+ customer order fulfillment

Blackfriars, London, Gb

- Led the implementation of the complete re-structure of Unilever’s logistics efficiency program and customer terms of sale; reduced customer cost of goods sold by $257k in value annually- Eliminated lost sales during key customer events by targeting historically low in stock items; increased sales by $2.19M over two-year period

Blackfriars, London, Gb

- Led cross-functional teams including sales, marketing, finance, procurement, distribution and manufacturing to achieve revenue and cost targets for $700M+ ice cream brands- Slashed transportation costs by $1.1M by analyzing, creating, and gaining buy in from executive leadership on a change in strategy of three manufacturing lines- Maintained aggressive fill rate target above 98% for a ‘big bet’ ice cream brand- Reduced $4M in inventory, helping the category to meet their inventory targets- Led integration of SAP capabilities as demand planning key user; enhanced sales & operation planning process

Washington, Dc, Us

- Led 300-person team to establish a logistics base of operations in Morocco with accountability for $1.5M in equipment, supplies, and parts- Forecasted and coordinated life support capabilities for 18 square mile base of operations e.g. fuel, water, food, and ammunition

Washington, Dc, Us

- Led 60-person team in preparation and deployment to Afghanistan; maintained and accounted for $4M in equipment; supported daily procurement operations for 1,100 Marines and Sailors- Analyzed the power requirements for 35 operating bases, managed the distribution of 172 generators and air conditioning units, and implemented a system to provide maintenance and support for each base; increased the equipment queue and responsiveness time for repairs- Forecasted requirements and conducted a six-day survey of all 35 operating bases in order to analyze the heat mitigation capabilities to prepare for the scorching summer heat; procured necessary power generation, air conditioning units, and gear required to protect our Marines- Led 14-person team in building Afghan National Army’s logistic capabilities to support 900 soldiers- Spearheaded a new re-supply schedule; we converted to a more responsive supply system and met 100% of companies’ demands for two weeks straight- Managed a $500,000 project to completion and gave the battalion a fresh water source; improved overall capability to sustain combat operations in an expeditionary environment

Master Of Business Administration (M.B.A.)

Bachelor Of Arts - Ba, Political Science And Government