Norval Bowman Email & Phone Number

United States

Provide first-line technical support to end-users, addressing hardware, software, and network issues.Conduct training sessions for end-users to improve their understanding of technology and minimize recurring issues.Utilize Jira to track and manage IT support tickets, ensuring efficient incident resolution.Create and maintain custom Jira dashboards and reports to monitor help desk performance and ticket trends.Leverage Jira's integration capabilities to connect with other tools such as Confluence, Microsoft Teams, and email for seamless communication and collaboration.

http://instagram.com/ndizzot

United States

Address and resolve client issues through multiple channels, including phone, tickets, and electronic communication, serving as the initial point of contact for technical inquiries and support needs.Efficiently triage and escalate problems, utilizing advanced monitoring and troubleshooting tools to ensure swift issue resolution and minimize client disruptions.Conduct thorough troubleshooting investigations for front-end applications, employing a systematic approach that involves gathering information, utilizing specialized troubleshooting tools, shadowing end users, and rigorously testing workflows both internally and externally.Perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.

Lenexa, Kansas

Overland Park, Kansas

Critical problem solver