Provide 1st and 2nd line IT support to Gems employees for the Gems Bloemfontein office which include, but is not limited to: Windows Operating Systems (Windows 7 & Windows 10) Office 2013, 2016 and Office 365• Install and maintain PCs, telephone systems, wireless networks, and peripheral devices (mobile phones, scanners, printers, etc.)• Manage ICT assets and perform routine equipment inspections• Installing Microsoft Dynamics AX, CRM, and Jabber software• Set up and configures new computer, LAN and wireless networks• Support development and implementation of new computer projects and new hardware installations• Provide advice and guidance to colleagues regarding incidents.• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.• Identify, log, and resolve technical problems with software applications or network systems.• Monitor newly appointed Technicians.• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.• Biometric system management and support• Anti-virus checks and management• Use call logging system to accurately record all requests.• Liaise with vendors to resolve hardware faults• Compile monthly reports• Setup user accounts, permission and passwords

• Provide fault reporting and tracking progress for single line, DSL and number testing.• Report cable damage.• Provide technical support of DSL and for Telkom ISP customers.• Provide Desktop support• Log different kinds of fault and checking progress using CBS, Clarity, NG CRM and Unibase.• Remotely setting up Router using Tango system• Customers migrated from copper to fibre (FLLA)• Reset/ Activate customers email and password.• Troubleshoot customer ADSL.• Compile reports.

• Diagnose Computer problems• Monitor Computer processing systems• Install Software and perform tests on computer equipment and programs• Set up computer equipment• Schedule maintenance and teach users to use programs • Network Support Service• Technical support services• Software support services• Assisting users remotely using team viewer• Supporting of company Wi-Fi Local Area Network (LAN), Wide Area Network (WAN).• Other job duties can include minor repairs and computer parts ordering.• Recording and updating assets register• Desktop hardware and software installation.• Managing and maintaining of the antivirus.

Responsible for the verification of the database kept by the department as it can show the land acquired for land tenant .The verification process entails the physical checking of all the files that were received by the end of application period. Create new database, check, capture all the files and answering of telephones. Assist in the planning, arranging meetings and taking of minutes. Filing, faxing, capturing of data, keep records and writing of reports

: Liaise with users request for IT equipment’s and ensure network connectivity and installation of all required software.Perform backups in the entire available server, Monitor and perform quality control on the LAN, Responsible for updating antivirus software and patchesEnsure that IT policies, standards and procedures are enforced.Detect and Repair faults on LAN; PC’s peripherals (printers) and software’sProvide advanced desktop supportEnsure all calls are logged and resolved in time on the help desk systemCreate/maintain technical inventory of all IT equipment and network related equipmentInvestigate new IT trends; investigate user training regarding applications and systemsLiaise with suppliers; download and install patches and updatesCompile monthly reports