I am an IT Support Specialist with robust experience in troubleshooting, network configuration, and system administration. Passionate about delivering reliable, high-quality support, I focus on diagnosing and resolving complex technical issues that optimize system functionality and improve user productivity. Currently, I hold the CompTIA A+ certification and am preparing for the CompTIA Network+ certification, expanding my expertise in networking and security fundamentals.In my previous roles, I’ve supported various IT environments by configuring DNS, DHCP, and firewall rules to enhance network reliability, resolving escalated issues, and maintaining user satisfaction rates above 95%. I have hands-on experience with key system administration tasks, such as managing Active Directory, implementing Group Policies, and deploying virtual environments, which strengthen security and operational efficiency.My technical toolkit includes:Advanced Troubleshooting: Proficient in identifying and resolving network bottlenecks, system failures, and performance issues using tools like Wireshark, Zenmap/Nmap, and PowerShell automation.System & Network Administration: Skilled in managing Windows Server environments, performing DNS and DHCP configurations, firewall setup (pfSense), and proactive network monitoring with Nagios.Microsoft 365 & Cloud Services: Experienced in administering Microsoft 365, ensuring seamless cloud service performance and high uptime, supporting users across remote and hybrid setups.If you're looking for a dedicated IT professional skilled in Level 2 support and committed to keeping systems running smoothly, let’s connect.