Nicholas O. Email & Phone Number

Austin, TX, US

Tempe, AZ, US

• Lead a team of 8 direct reports, providing ongoing coaching via weekly one on ones.
• Increased productivity by 145% through data based process analysis and refinement.
• Established a consistent 130% increase on team save rate.
• Improved efficiency and accuracy of reporting reducing our time to resolution from 7 down to 1.5 days.

Tempe, AZ, US

• Effectively managed and resolved complex cross-departmental customer escalations.
• Achieved a 125% boost in team save rate, contributing to overall customer satisfaction and retention.
• Transformed customer onboarding and offboarding utilizing historical data.

Tempe, AZ, US

• Implemented comprehensive training programs to upskill team members and enhance their productivity.
• Obtained a 150% improvement in targeted team metrics such as retention rate and revenue retention.
• Successfully reduced customer escalations by 75%, through effective and customer focused solutions.

Tempe, AZ, US

• Retained over $1,000,000 in revenue during my first year by building strong relationships with customers and providing exceptional service.
• Developed and established effective metrics that were adopted team-wide, ensuring consistency and alignment towards common goals.
• Accomplished a 150% of the retention goal of customers who requested to cancel, through effective persuasion and negotiation skills.

Tempe, AZ, US

• Maintained a portfolio of 40 customers who were looking to cancel services by engaging with each of them to provide unique solutions.
• Attained a 75% recurring revenue retention rate through effective problem solving customer's pain points.
• Boasted an impressive 45% retention rate on renewals and increasing revenue for the company.

• Led the coordination of more than 20 album releases, overseeing the process from conception to launch across different formats.
• Collaborated with over 100 artists to successfully launch vinyl, books, and digital releases.
• Achieved a two-fold increase in profits within the first year.
• Made valuable contributions to various non-profit organizations dedicated to different social causes.

• Conducted user research to gather insights and feedback from the target audience.
• Carried out a comprehensive competitive analysis to identify strengths, weaknesses, and opportunities in the market.
• Developed wireframes using Figma to create visual representations of the user interface and layout.

Overland Park, Kansas, US

• Successfully contributed to my location's sales performance, achieving an exceptional 125% of the sales goal and driving revenue growth for the company.
• Trained and mentored new hires to excel in their roles, achieving a remarkable 150% of the performance goals across all metrics, including sales, customer satisfaction, and retention.

Overland Park, Kansas, US

• Consistently exceeded performance goals, achieving an exceptional 125% of the target in all metrics.
• Ranked among the top 5 sales representatives for the entire district, demonstrating outstanding sales skills, product knowledge, and customer service expertise.

Lakewood, CO, US

Stratford, Connecticut, US

Google Ux Design Certificate

Growing With Google: Android Development Scholarship, Android Device Development