Nicholas O. Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Tempe, Az, Us

• Lead a team of 8 direct reports, providing ongoing coaching via weekly one on ones.• Increased productivity by 145% through data based process analysis and refinement.• Established a consistent 130% increase on team save rate. • Improved efficiency and accuracy of reporting reducing our time to resolution from 7 down to 1.5 days.

Tempe, Az, Us

• Effectively managed and resolved complex cross-departmental customer escalations.• Achieved a 125% boost in team save rate, contributing to overall customer satisfaction and retention. • Transformed customer onboarding and offboarding utilizing historical data.

Tempe, Az, Us

• Implemented comprehensive training programs to upskill team members and enhance their productivity.• Obtained a 150% improvement in targeted team metrics such as retention rate and revenue retention.• Successfully reduced customer escalations by 75%, through effective and customer focused solutions.

Tempe, Az, Us

• Retained over $1,000,000 in revenue during my first year by building strong relationships with customers and providing exceptional service.• Developed and established effective metrics that were adopted team-wide, ensuring consistency and alignment towards common goals.• Accomplished a 150% of the retention goal of customers who requested to cancel, through effective persuasion and negotiation skills.

Tempe, Az, Us

• Maintained a portfolio of 40 customers who were looking to cancel services by engaging with each of them to provide unique solutions.• Attained a 75% recurring revenue retention rate through effective problem solving customer's pain points.• Boasted an impressive 45% retention rate on renewals and increasing revenue for the company.

• Led the coordination of more than 20 album releases, overseeing the process from conception to launch across different formats.• Collaborated with over 100 artists to successfully launch vinyl, books, and digital releases.• Achieved a two-fold increase in profits within the first year.• Made valuable contributions to various non-profit organizations dedicated to different social causes.

• Conducted user research to gather insights and feedback from the target audience.• Carried out a comprehensive competitive analysis to identify strengths, weaknesses, and opportunities in the market.• Developed wireframes using Figma to create visual representations of the user interface and layout.

Overland Park, Kansas, Us

• Successfully contributed to my location's sales performance, achieving an exceptional 125% of the sales goal and driving revenue growth for the company.• Trained and mentored new hires to excel in their roles, achieving a remarkable 150% of the performance goals across all metrics, including sales, customer satisfaction, and retention.

Overland Park, Kansas, Us

• Consistently exceeded performance goals, achieving an exceptional 125% of the target in all metrics.• Ranked among the top 5 sales representatives for the entire district, demonstrating outstanding sales skills, product knowledge, and customer service expertise.

Lakewood, Co, Us

Stratford, Connecticut, Us

Google Ux Design Certificate

Growing With Google: Android Development Scholarship, Android Device Development