1. Develop and maintain relationships with vendor partners in portfolio- Establish good working relationships with key people within the vendor partnership.- Ensure we are the partner of choice for opportunities coming from the vendor.- Identify, pursue, and handover new vendor partnership opportunities to sales.- Facilitate joint campaigns with vendors- Develop and implement strategies to increase partner engagement- Monitor and analyze partner performance. 2. Own partnership requirements- Work closely with vendors to align with their requirements and strategies- Communicate requirements or timelines to the relevant internal Deimosstakeholders and drive strategies, improvement of margins, and execution of partnership level requirements.3. Client Account Management- Act as the primary point of contact with regards to liaising with engineering for technical support while assisting on an ad-hoc basis.- Stay abreast of new technologies and services in the partner landscape 4. Provide ongoing reports to the Head of Partnerships on:- Partner relationships and statistics- Client relationships and opportunities within the portfolio- Compliance with partnership requirements

• Being a key company contact for each partner/client in their nominated territories. • As Business Development Manager, I ensure they have constant contact points within the partners and client’s business at all levels of management. From C-Level to mid-management. • As Business Development Manager I am involved in various marketing activities such as campaign marketing and digital marketing. Which assists in sales strategy. • Ensure outstanding customer satisfaction by maintaining strong working relationships and strategic stakeholder engagement. • Handling and resolving partner/client issues in a timely manner. • Arranging training of partner resources to ensure quality and consistency of service to customers. • Managing partner/client relationships and building and maintaining an excellent reputation for business and overall business satisfaction. • Continuously act as a trusted advisor to the partners. Providing detailed research and strategy to strengthen cyber security and deliver business continuity plans. • Working closely with partners in African regions, to develop sales and digital strategies to ensure their business growth and market growth. • Forecasting and maintaining sales pipeline. • Sourcing of new business. To be added to the current portfolio • Monitoring the sales life cycle of various software products.

• Account Management - Assist with building out quotes and providing information that is accurate to align the correct solution/product to the requirement. • Relationship Management – Building and maintaining strong working relationships with partners. • Assist and resolve support cases by providing first-line support to clients, escalating issues to relevant stakeholders, and managing the process to achieve high levels of client satisfaction concerning response time and quality of feedback. • Arrange for the training of Partner resources, to ensure quality and consistency of service to customers. • Escalate issues to relevant stakeholders and manage the process to achieve high levels of client satisfaction about response time and quality of feedback. • Collaborate with Sales Manager, Business Development Managers and Marketing team to develop enablement guides and tools for Partners. • Schedule and lead meetings that educate, train, and advise partners on getting the best out of being a Microsoft Indirect Reseller. • Ensure outstanding customer satisfaction by maintaining strong working relationships. • Converting non-transacting partners into transacting partners in the Africa base. • Provide first line support to clients in respect of system, billing and escalations. • Managing Partner Accounts in Africa. • Expected to achieve non-financial KPIs. • Assisting with the onboarding process.

- Expected to achieve both financial and non-financial KPI’s- Handle questions and queries in a professional manner - Ensure outstanding customer satisfaction by maintaining strong working relationships - Escalate issues to relevant stakeholders and manage the process to achieve high levels of client satisfaction with regards to response time and quality of feedback - Assist with building out quotes and providing information that is accurate to align the correct solution / product to the requirement - Provide first line support to clients in respect of system, billing and escalations - Follow-up on quotes, opportunities, admin – relating to documentation required in both verbal and written communication

• Provide administrative support to the sales force when it is required. • Provide quotes for clients either - from direct requests or on behalf of the Sales team, a degree of product pricing where I can influence the price and margin, by suggesting different products depending on lead times, promotions, alternative suppliers and programs. • Convert quotes via the In-house system, Direct, into SAP once Client orders are received. • Once the sales order is raised, I am required to check the quotes to ensure that what has been ordered has been quoted and the correct terms and conditions have been applied. • Required to manage aspects of the purchase order process by, distributing and administrating purchase orders. • Required to administer general sales-related documentation through receiving, labelling, sorting, filing, and distributing as is required. • Capture data and maintain systems as is required by the sales process and sales team. • Use the systems and data to produce reports when necessary. • Administer the processes for Mass Discounters and Mondi.• Receive quote requests, compile, and send a quote to the clients. • Keep an Excel spreadsheet up to date with the respective status of each quote request and submit a report to the Senior Sales Manager as well as the client on a weekly basis. • Receive Purchase orders, and process orders. • Liaise with suppliers and advise the client of the ETA • Follow up with the client weekly on the status of order until the order is completed.

• Produce financial planso Formulate effective financial plan documents and/or risk management documents, in-line with the strategy as outlined by the adviser, and the customer´s needs, objectives and risk tolerance. All documents must meet compliance requirements and the relevant legislation, and comply with the company standard documents, policies and procedureso Ensure all research and technical information used by the business in providing advice is up to date and accurate.o Prepare statement of advice documentation as required• Investment and risk reviewso Review customer portfolio review reports in conjunction with changes in customer circumstances and investments and general market movement, as outlined in the sales and service process. Ensure report is accurate and that investment strategy is meeting customer´s objectives. Ensure customer is kept well informed and that all necessary actions are recommended and where necessary undertakeno Review customers risk coverage in conjunction with changes in customer circumstances and risk management needs, product offerings available, and changes in product provider rates. Ensure customer is kept well informed and that all necessary actions are recommended and where necessary undertakeno Prepare statement of advice documentation as requiredo Ensure the accurate production of all customer portfolio review documentation and reports in line with the practices service model• Providing effective client service and administrative assistance to clients and the Wealth adviser team

• General Administration and Reception functions.• Submission of authorized accounts to the Accounts department.• Compiling weekly and monthly reports and send to management.• Submission of Temp Alternatives report with required timesheets to Accounts department by the deadline on a Monday morning.• Submission of Weekly Reports & Client Call report on a Friday afternoon.• Updating Company Sheets on a weekly basis (Monday).• Submission of the Permanent Placements report to Head Office on the 20th of each month.• Submission of the Contract Placements report to Head Office on the last day of each month.• Weekly back-up of the Rocket system, as well as entire systems to hard-drive.• Capturing and submitting candidates’ fingerprints on the Lexis Nexus system for Credit and Criminal checks.• Maintain applicants/CV database.• Submission of FTW Online ads onto the website. • Submission of TI ads onto the website.• Updating of website Ads.• Downloading emails sent to durban@leebotti.co.za and distributing to relevant Consultants.• Capturing Candidates' information on Database (Rocket) and handing back to Consultants or file them.• Typing of CV’s and general correspondence.• Sending CV’s to clients and recording referrals on all required spreadsheets.• Filing away all current files at the end of the day.• Filing away Redundant files when required and maintaining them.• Answering and screening all incoming telephone calls.• Purchasing stationery, and monitoring stock of stationery always, including letterheads, timesheets, business cards, etc.• Greeting applicants & clients in reception. Assisting with applications, photocopying documents etc.• Maintaining office equipment and ensuring there is always a stock of relevant ink cartridges.

Office AssistantJust Labels• MS Office packages (MS Word, Excel, Email, Internet)• Answering incoming calls and transferring to relevant extensions• Handling customer complaints and ensuring that the complaints are handled through proper structures.• Handling inquiries and general front line public relations duties.• Checking and packaging material.Betting AssistantGold Circle• Receiving visitors, handling inquiries and general front line public relations duties.• Handling customer complaints and ensuring that the complaints are handled through proper structures.• Assisting clients with their betting requirements, by explaining the processes and helping with their bets.Administrator Newtech Office Solutions• Source equipment and products ordered for clients in the municipality from various suppliers.• Compiling of tender documents (Bid Documents & Database forms) and handing them over to General Manager for authorization before submission to the municipality.• Keeping track of outstanding payments and following up on outstanding payments with different municipal departments.• Compiling customer statements and sending them to municipal departments monthly.• Compiling Invoices, purchase orders & delivery notes for clients in different municipal departments.• Compiling weekly & monthly reports for General Manager and C.E.O.• Completing quotations for clients in the municipality.• Payroll (Calculating time worked on clock cards and generating a payslip on Excel Spreadsheet).• Answering incoming calls and transferring to relevant extensions.• Handling customer queries & complaints and ensuring that the complaints are handled through proper structures.• Handling inquiries and general front-line public relations duties.