Stephen Bennett Email & Phone Number

San Antonio, Texas, United States

• Administration of AWS infrastructure supporting global BPO operations, ensuring scalability, security, and optimal performance across multiple regions.• Resolve complex issues in telephony integration systems, ensuring uninterrupted communication.• Developed streamlined workflows and comprehensive training materials to enhance workforce efficiency and performance.• Utilization of JavaScript to execute complex tasks, integrating third-party APIs and AI solutions to enhance functionality.

San Antonio, Texas, United States

• Proactively identified, researched, and resolved technical issues affecting both agents and customers, minimizing service disruptions• Administered and managed Active Directory Services, including routine maintenance, configuration, and optimization• Configured and maintained Microsoft Remote Desktop and VDI connections, managing active sessions and user access on servers to ensure secure and reliable remote connectivity.• Diagnosed network issues, including packet loss, and service outages, to implement solutions restoring full functionality

San Antonio, Texas, United States

• Installed and supported Windows operating systems, providing command-line and client support while troubleshooting devices and resolving network issues.• Implemented physical security measures and safeguarded against common cyber threats, securing both wired and wireless local networks.• Developed knowledge of detecting security compromises, penetration testing, and vulnerability scanning concepts, with a focus on continuous learning and skill development in cybersecurity.

San Antonio, Texas, United States

• Directed and managed all phases of national and local live events, including planning, budgeting, and resource allocation, ensuring seamless execution and optimal attendee experience.• Set up custom data paths for third-party clients, using fiber optic connections and NDI technology to support high-quality broadcast and streaming services.• Spearheaded the management and operation of all broadcast and production technologies, including control room systems (switcher, replay, Ross Xpression), traditional and digital broadcasting/streaming, and comprehensive arena lighting, sound, and video production, ensuring seamless live event execution.

San Antonio, Texas, United States

• Managed social media operations for Sinclair’s NBC, FOX, and CW-affiliate stations, overseeing platforms including Facebook, Instagram, and Twitter. Led copywriting efforts and administered website content, driving engagement and online presence.• Spearheaded a strategy that significantly increased social media engagement and impressions, propelling the News 4-WOAI (NBC) Facebook page to the #1 spot, surpassing both regional and national news channels in audience reach.

San Antonio, Tx

• Created original content for social media and digital platforms, alongside producing radio commercials to support marketing and promotional campaigns for the sports organization.• Managed the operation of in-arena mixing consoles and studio recording equipment, ensuring high-quality audio production for both live events and studio recordings.• Booked and promoted live concerts, while securing music sync rights for major AT&T Center events, including the retirement ceremonies of Manu Ginóbili and Tony Parker.• Designed and executed digital marketing campaigns and advertising content to drive ticket sales, earning an EMMY for “Outstanding Achievement in Audio” for exceptional audio production.