Jeremy Simpson Email & Phone Number

Washington, DC, US

Adelphi, MD

Manassas, VA

• Transform the team to a hybrid-automated document intake process, reduce intake and processing time, improve customer experience, and strengthen document management protocols
• Collaborate with organizational leaders to gain support and approval for overall document intake procedures and the customer experience, ensuring continuous communication was delivered during periods of change
• Lead all aspects of the intake process and ensure efficient and effective workflow for over 110,000 documents per year
• Serve as the organization’s representative for record privacy regulations (FERPA), train staff and establish process for documenting violations and resolving escalations
• Develop and implement process changes related to data extraction, quality assurance steps, and communication within the department and across the organization to increase workflow speed, resulting in an increase in.
• Manage a team of approximately 30 people and a budget of approximately $2 million

Manassas, VA

Manassas, VA

• Directed and motivated a team of five managers, providing performance appraisals, designing trainings to assist with areas of development, and mentoring new team managers and team leads
• Liaised with project team members and outside vendors regarding product selection, business requirements, tool integration, and contract negotiations
• Led organizational efforts to automate and digitize the college transcript evaluation process

• Managed the evaluation process and workflow for over 40,000 files per year
• Resolved escalations from customers quickly, ensuring satisfactory outcome and policy adherence
• Implemented changes within the department to increase workflow and productivity
• Managed a team of approximately 40 people

Manassas, VA

• Oversaw performance and productivity of department teams, providing trainings to new members
• Managed the evaluation process and workflow for 30,000 – 40,000 files per year
• Recommended changes to and assisted with the implementation of academic transfer credit policies and processes
• Developed new initiatives and facilitated development and implementation of changes resulting in an increase of workflow and productivity
• Audited and maintained all content within the online Transfer Credit Center, a customer-facing web tool and credit-matching service
• Served as a key project stakeholder in the creation of the Transfer Equivalency Database, a staff-facing tool that captures all equivalency decisions and allows for consistency and speed within the evaluation process

Manassas, VA

• Performed quality assurance review on completed Transfer Credit Evaluations
• Assessed Evaluator performance and quality trends
• Coached and mentored new and current team members
• Provided customer support, answered questions and resolved escalations regarding official transfer credit award decisions

Manassas, VA

• Evaluated customers’ previous credit and accurately apply it towards university programs
• Maintained productivity and quality expectations related to evaluations
• Reviewed current and learned new transfer credit policies and procedures

USCGC Boutwell (WHEC 719)USCGC Dallas (WHEC 716)

Ba, History

Activities and Societies: N/A

Associate Of Arts (A.A.)