László Noszlopy Email & Phone Number

Košice, SK

• Develop and oversee day to day operations of European Vault Product Support Team
• Primary escalation channel for customers and internal teams
• Work closely with Senior Product Support and Principal Engineers on high visibility issues
• Identify and resolve ongoing staffing requirements for Support Team
• Conduct performance reviews for Support Team
• Work with Product Management, QA, and Development teams to provide customer feedback and assist in product direction.

Budapest, Hungary

• Develop and oversee day to day operations of the European Vault Product Support Team
• Primary escalation channel for customers and internal teams
• Work closely with Senior Product Support and Principal Engineers on high visibility issues
• Identify and resolve ongoing staffing requirements for Support Team
• Work with Product Management, QA, and Development teams to provide customer feedbackand also assist in product direction.
• Develop and maintain strategic relationships with customers

Budapest

• Investigate internal and customer reported product issues, prevent and take ownership of escalations from Associate and Product Support Engineers.
• Document workarounds, and articles for knowledge base, mentor others in the Product Support team.
• Work closely with QA/Development on complex troubleshooting, help in deciding hot-fix candidates.
• Participate with interviewing potential candidates for Product Support.
• Monitor communities board.
• Drive and implement knowledge management, best practices, customer self-service and outreach programs.

Budapest

• Troubleshoot internal and customer reported product issues.
• Provide high-quality assistance for customer system administrators as well as internal teams.
• Work closely with the Product Support Manager and Development teams to provide customer feedback.
• Continuously develop the Knowledge Base for use internally.
• Leverage online support community and other channels to effectively share knowledge and encourage community participation in solving problems.
• Develop and foster strategic relationships with Customers.

Budapest

• Support European Veeva CRM customers via phone and e-mail
• Troubleshoot and diagnose internal and customer related software issues
• Create and maintain knowledgebase documents
• Work closely with product management team to provide customer feedback and assist in product direction
• Provide high quality assistance to various internal teams
• Develop and maintain strategic relationships with customers

Budapest

Technical support for end-users (Product operation & setup, Troubleshooting, Product Specification), Repair scheduling, Customer complaint management, SVC and Customer satisfaction evaluation

Budaörs

• E-totem terminal system administration, e-totem client software functionality and feature checking, bug tracking and overall system quality and performance testing
• Data sheet template design for a large variety of products (IT, home appliances, mobile communication, home entertainment)
• Content update and Quality Assurance

Budapest

• Game content and source code management (Debian based SVN server administration)
• Language specific content integration (graphics, text, sound, video), casting and recordings direction, audio and video post-production
• Builds preparation (gold masters for manufacturing, patches, online demo releases), copy protection integration
• Quality Assurance

Budapest

• Game and multimedia software account processing as a primary contact for several European publishers, distribution agreement negotiations, business planning and procurement, stock management, logistics, market research
• Game and multimedia software localization and development (over 40 titles), coordination of the localization team, sound recordings, dubbing and post processing, Q&A
• Preparation of master discs and software manufacturing supervision (pre-production / production, packaging printing)
• Marketing and PR activities coordination
• Technical contact for international publishers, Q&A and customer support
• Attendance of local and international conferences, fairs, press events

Timisoara

• Supervision of industrial activities in workshops, foundry, asphalt factory, chemical laboratory with possible impact on the environment
• Supervision of air and water quality measurements
• Implementation of new environment protection equipment and technologies
• Attendance of professional conferences and exhibitions
• IT development and acquisitions: system administration, computer networks design and deployment, hardware and software procurement
• Financial balance and statistics processing for annual reports