Abed Islam Email & Phone Number

New York, Ny, Us

• Currently bringing a stealth startup’s design system to life in React with Material UI and Next.js Storybook allowing for backend team to develop features rapidly on Vercel while I focus on principal selling points — a beautiful, simple, and *fast* user experience.• Exploring staying up to speed in frontend technologies by maintaining a WIP Jam stack blog with 11ty and Storybook, deployed via GitHub Actions. • Consulting for frontend and CMS issues, providing swift, actionable insights often without need of privileged access.

New York, New York, Us

Engineering lead, Angular team contributor, hands-on project manager for white labeling, integrations, & paid projects. The go-to for all stakehelders.• Frontend lead mitigated recurring 13% loss in sprints by proactively ensuring project requirements through direct collaboration with Customers, Product, Customer Success, & QA teams.• Revamped VS Code settings improved code quality, simplified code reviews, 100% of style guide auto-linted & formatted, prepared for TDD & CI/CD. • Secured and enabled flexible, nested Angular Route Guard routing by surgically replacing legacy code with a recursive algorithm.• Secured vulnerabilities for SOC 2 and HIPAA compliance eg preventing autofill and HTML5 File API exploits; case studied resolutions upskilled junior engineers.• Acquired top 12 enterprise customers’ satisfaction by resolving outstanding DevOps issues with EHR integrations in cloud-based FHIR API and proprietary Docker node.js applications.• 10x’d revenue stream of white labeling projects by improving their efficiency, from 1 Jira Epic project per quarter to well-documented, script-generated Agile project via Jira RESTful API (critical path in Advanced Roadmap) going from 1 project per quarter to 3 projects/month, reduced customer & internal coordination from 1 business day/week to less than 1 hour/week.• Elevated entire support team handing it off while moving to engineering team through daily knowledge share to Director of Support, built analytics dashboards and reports, upskilled supporters through mentoring and bizops tools.• Scripted User Activity AppSmith app with simple UI in JavaScript for support team reducing level of effort for complicated SQL queries from Tier 2 to Tier 1 improving overall time to resolution.• Documented AppSmith app template enabled non-engineer Tier 2 support to build their own bizops apps increasingly reducing their investigative time, saving at least 1 hour per day per staff.

New York, New York, Us

1st direct support hire, used frontend chops to build top agent experience and world-class support team.• Led support by example: friendly, empathetic, knowledgeable, quick to resolve.• Customer retention by name, used Project Management to make recurring meetings simple & fun.• Dismissed support vendor, brought helpdesk, KB, and support staff in-house & hand-selected support vendors for after hours & phone-based support saving $30,000+ annually.• Solely stood up Enterprise Zendesk, made efficient workflows for support, dramatically improved FRTs & FCRs, & eliminated 100% of communication gaps.• Scripted MS Flows to parse emails & create tickets with prepopulated fields via Zendesk API, saved 1.2+ days/week.• Developed PHP solution for mapping CRM customer data to Jira & Zendesk fields, saved hours/week in data management & saved support team 1+ days/week.• Prevented data & ticket loss when transitioning services through migrating to MySQL db exposed in WordPress and custom Chrome Extension to redirect old links.• Developed JS apps in AppSmith & enhanced the GC Extension, reduced efforts from Tier 3 to 1, reduced troubleshooting steps, introduced web Outlook enhancements, saving at least 1.5 days/week.• Developed HTML/JS-based reports, presented insights to leaders for understanding growth & platform/customer pain points.• Maintained near perfect CSATs through weekly support team retrospectives and presenting outstanding issues laterally for prompt resolution.• Implemented white-labeled Elevio as internal KB, authored most articles, established documentation culture, & achieved ticket deferral through in-app Help Center.• Developed custom WP as secure SSO to the KB, kept IP private & effort off engineers.• Published courses in LMS reduced training from months to 2 weeks with retention.• Turned on Confluence with VP Engineering, authored 1st articles, heralded documentation culture for engineers.• Hiring manager for support staff, DevOps, & TPMs.

amCharts provides best-in-class support for their JavaScript charts. I was brought on to specialize in supporting their next major version, v4, particularly their Maps features. I've had the pleasure of not just helping users, but also being an all-around advocate creating demos, animations, finding bugs, suggesting quality of life enhancements, and improving documentation.• Supported users by creating thorough examples on services like CodePen, CodeSandbox, and StackBlitz, guiding them through concepts & code, solving most issues in a single response.• Worked relentlessly for sustainable solutions even around bugs which promoted beta adoption.• Learned quickly to support users in their environment, developed solutions that utilize AngularJS, Angular2+, ES6, MeteorJS, ReactJS, TypeScript, webpack 1 & 4, VanillaJS, and Vue.js. (Of course, not all at the same time. Challenge not accepted.)• Took support to the next level by reaching out to fellow open source vendors such as CodeSandbox, MeteorJS, and TypeScript to help resolve issues.• Developed demos on CodePen and came up with UX enhancements along the way, showcasing v4 features & potential.• Reviewed and reported grammatical issues in v4's written and generated documentation, improving amCharts' image and v4's experience.• Striving for multiple solutions streamlined discovery of bugs and quality of life enhancements, adding to the refinement of product as its official release was fast approaching.• Became a map charts subject matter expert (SME), collaborated with other SMEs across global team over Slack to provide the best technical, clear, & timely solutions.• Maintained local git repositories for every support request and demo allowed for iterating over and fine-tuning of both the code and communication alike.

Lake Success, Ny, Us

Took their architecture from an overgrown monolithic CSS file with zero code share between prototypes & CMS to performant, accessible frontend components co-existing between pattern libraries, Drupal 7 & 8.• Proactively managed upwards across teams & companies via Slack, JIRA, & Confluence.• Updated JS to ES6 by transitioning to webpack from gulp, future-proofing JS assets while preparing for unit tests with Mocha.• Maintained proto digital design system (via PatternLab (PL), uses Twig, SCSS, ES6) enabled web properties in-house & 3rd party to remain on brand.• Customized PL core & plugins, fixed OSS bugs, created customizable responsive options that mirror Bootstrap's, made our instances of PL align with our digital brand.• Forked Phase2's PL, refactored its architecture future-proofing it as a pullable, CMS-agnostic project. • Improved collaboration by creating build processes, reduced backend developers' time integrating frontend by over 90%.• Replaced Mac-only CodeKit with gulp, enabled backend team Windows users to contribute directly.• Improved performance via updates to code & architecture, demanded 3rd party services to improve.• Contributed to mobile game development in Unity, ensuring add-ons' integrity.• Used AngularJS for slick UX in administrative web apps and Appointment Scheduling service.• Owned accessibility as a product, annually audited & reported Section 508 status booklets directly to legal team.• SEO via semantic HTML5, rich snippets, & schema.org microdata.• Developed & maintained WordPress themes for microsites, campaigns, and other web properties.• Rapid delivery on designs in HTML5, SCSS, Bootstrap, jQuery for northwell.edu reduced need for contributors from 3 to 1. • Go-to Git guy, conducted training workshops, implemented workflows, merging strategies, and integrations.• Significant roles in launch & frontend maintenance of 2014 northshorelij.com redesign, 2016 northwell.edu rebrand, and 2017 Digital Design Standards.

The dream: Muslim Netflix. Built a subscription-based video platform from conception to launch.• Developed a universal iOS app via PhoneGap 3, granting a smooth mobile experience for over two-thirds of the user base.• Developed Exp:resso Store Omnipay plugin for PayPal Recurring Payments and deep FoxyCart integration created in-house recurring billing solution, subscription-, time-, and event-based access to content, manageable with admin UI, made selling and campaigning content easy.• Templated FoxyCart in Twig created a seamless checkout experience.• Developed an add-on for ExpressionEngine (EE) to apply acute, granular access control over individual and categorical pieces of content alike (e.g. sections, pages, or specific fields), creating powerful management schemes, flexible association between subscriptions and content, and opened up numerous channels for marketing and monetization.• Pioneered an add-on for generating .m3u8 playlists, securing HLS streams, ensured video content remained exclusive.• Refactored EE templates in a DRY fashion with optional API/JSON[p] outputs for web apps optimized performance and minimized effort in maintaining & creating layouts.• Achieved broad device compatibility responsive design sans media queries using syze.js.• Kept high performance on backend via optimized MySQL queries, opcode cache, & Redis; on frontend via building static assets with CodeKit (LESS), serving them gzipped, and employing caching strategies over AWS CloudFront CDN.• Git submodules allowed for maintaining and pooling super and sub projects simultaneously, also facilitated feature branching, production/development diversion, and giving back to OSS.• Thoroughly researched and architected project setup and deployment strategies, designing the entire service as if for a team, despite being the sole developer.• Collaborated closely with designer to ensure everything from icons to layout on the site & mobile app remained optimal and on brand.

Addressed the challenge of retaining and engaging students in learning a language by leveraging technology to market relevant studies, driving students to classrooms, engaging them in tiers, and expanding reach to an international audience through video streaming solutions.• Designed and developed an administrative UI portal in AngularJS integrating with Intuit’s Quicken Online Edition, a student management CRM, and SecondLife registration saved weeks of time, reduced human error, and improved relations between staff and students.• Implemented multiple login solutions for Moodle LMS such as Facebook Login, SAML SSO with Google, a custom SSO with ExpressionEngine & HybridAuth, simplifying student registration & minimizing technical support.• Developed simple content management for secure audio/video streams and flashcards in Moodle, creating an engaging, high-tech learning experience for language acquisition.• Created custom web<->SMS (via SMSified, a Twilio service) CometChat extension in Moodle so students could use their browser to seamlessly communicate with their mentors via SMS.• Integrated custom WordPress development with Facebook canvas apps and FoxyCart, empowering organization to market video-related lectures & events as if within Facebook.• Rapidly-developed responsive microsites with Facebook integration enabled marketing of courses and testing different marketing strategies.• Developed custom solutions with Flash Media Server (ActionScript, reverse proxy nginx with PHP scripts), Wowza Media Server (Java), and a user-facing instance of ExpressionEngine2 future-proofing and securing adaptive bitrate http livestreaming with minimal resources and ensuring their exclusivity.• Managed broadcasting of high definition live videos, storage of DVR content, and scripted DVR generation tools.• Upgraded & migrated from shared host VPS to AWS improved performance and scaled capacity from 6 users to hundreds.• Project management with Zoho Projects.

Employer worked closely with an excellent, remote developer. Having me onsite empowered fusionlab to pursue more and greater clientele while raising the bar of customer satisfaction as additional attention could be given to great design for users and content editors alike.• Brought entire sites to life, frontend and back, at times from just a single design comp, with semantic markup, used MooTools/jQuery to enhance UX while providing remarkable improvements in SERP placement.• Multiples sites stood the test of time, some clients use their sites to this day, still deferring to either Fusionlab or myself for minor maintenance.• Developed templates in and enhancements to PHP/MySQL-based CMS's such as WordPress, Drupal 4, and ExpressionEngine 1.6, enabled us to take on not just numerous clients but accepting side projects from them as well.• Full-stack command over CMS-based websites allowed agency to expand offerings to include community engagement as a potential feature for non-profit client sites.• On-site rapid development allowed for employer to pivot priorities the same day or daily as needed. • Attended meetings as in-house developer for large organizations such as the New York Landmarks Conservancy and CondeNet for Architectural Digest Magazine representing cost-effective technical feasibility, or in other words, "Yeah, we can totally do that for you."• Upgraded code archival method from just zipped codebases to utilizing version control at first through SVN via Tortoise and ultimately to Git via TortoiseGit, preserving projects meaningfully for future developers.

Brooklyn, Ny, Us

As the resident semantic web evangelist, I took Polytechnic University's web presence from a dual-code strategies for IE vs Netscape, to single, performant, one-code-fits-all HTML4/CSS solutions. I took them from standalone sites to systems thinking.• Designed and developed microsites from 1-page Word documents with little text & few images providing opportunities for the promotion of and paid registration for events even beyond the university.• Refactored frontend for poly.edu homepage reduced server from serving multiple browser-specific pages down to 1 cross-browser compatible page written in semantic markup, sped up load time, saved gigs of bandwidth. Leveraged this work as a catalyst for change.• Presented research and recommendations for the future of a unified poly.edu.• Strategically designed and developed web-based presentations for dynamic content, e.g. lobby, calendars, put student activities on the map, saved over $10,000 by preventing burn-in on expensive plasma TVs.• Redesigned and developed publicly available class searches whose print stylesheets wound up being used online and for print by many even after an entire site redesign.

New York, Ny, Us

Brainlink already had a team of extremely brilliant youth, talented in the realms of web design and software engineering. I showed up as that missing link between designers and developers, liberating and empowering them to do what they did best.• Lead developer for JavaScript-based UI components (or Dynamic HTML/dHTML as we used to call it).• Refactored their DNS Admin interface using Flash 5 as a solution, together with ActionScript, XML, and Java, successfully reducing load speeds from unusable to nearly instant.• Delivered cross-browser compatible frontend via CSS and table-based markup from Adobe Photoshop slices relieving the design team of technical limitations in their creative processes.• Templated in mod_perl, Java, and various e-commerce CMS’s helped backend developers focus on their strengths instead of getting lost in tag soup.

Ms, Integrated Digital Media

Mobile Web Specialist Nanodegree, Frontend Web Development

Bachelor Of Science (Bs), Liberal Studies (Initial 2.5 Years As Computer Science)

Associate'S Degree Program, Arabic And Islamic Studies

Islamic Sciences

High School And Regents Diplomas