Nothando Lunga Email & Phone Number

Pretoria, Gauteng, South Africa

Duties of the Position- Assessing telesales inbound and outbound calls to check if everything was captured correctly. - Assessing customer care queries to check if correct information was provided to the client.- Assessing email and chats.- Drafting email feedback to agents and including managers.- Conducting coaching session.- Conduct QA training..

Durban, KwaZulu-Natal, South Africa

- Assessing international UK customer care calls. - Listen to calls to determine whether the correct information is provided to the customer. - Investigate and check the account both on agent workbench and/or SAP if they system was updated correctly. - Capture assessments on Framework for the new agents and for the tenured agents I capture on Power Apps.

City Of Johannesburg, Gauteng, South Africa

-Assessing Short Term Sales Calls.-Listening attentively to make sure that the sales consultants are compliant.-Making amendments to the policies that need to be corrected and if the client needs to be contacted the policy will be pushed to the corrections department.-Sending feedback to management regarding the outcome of each policy assessed. -Sending.

Duties of the Position- Assessing BMW and MINI campaigns and call me back inquiries.- Assessing BMW switchboard calls to ensure quality standards are met. - Assessing CIC Emails queries e.g., Motorplan, Owner’s Circle and Change of Ownership to ensure the customer was assisted accordingly and within the required SLA. - Use SAP to validate agents’.

Johannesburg Area, South Africa

Duties of the Position - Assessing agents calls and give feedback to the agents.- Using Siebel, ICAP and Morpheus to validate if the agent’s actions.- Identify challenges on the metrics that are low on FCR, Transfers, Short Hang ups and silent calls to determine if its agent behavior or system failure and give recommendations on how we can improve on the.

Johannesburg Area, South Africa

Duties of the Position - Debt collection for retail stores - Confirm employment with HR Manager of the debtor and draft legal documents to debtors (Section 57, Section 58, Debit order instructions etc.) regarding arrangement of payment.

Johannesburg Area, South Africa

Duties of the Position - manage switchboard and liaise with clients telephonically - Issue quotations and load files for new policy holders - Issue confirmation of insurance to the banks and update information of settled claims - Fax and bind policies - Distribute mail & make appointments - Manage the petty cash