At TCS, led advanced data analytics initiatives on raw ServiceNow data to uncover trends in incident management, SLA breach risks, and hop-on incidents, achieving a 35% reduction in incident resolution time. Developed and deployed Power BI visualizations and interactive dashboards integrated with ServiceNow, cutting report generation time by 25% and providing actionable insights to enhance decision-making for senior management. Spearheaded a cross-functional team to automate daily operations presentations for 13 teams, transitioning from PowerPoint to Power BI, which reduced manual preparation time by 95%. Additionally, conducted training sessions in Power BI, Python, and SQL, mentoring junior staff and interns and driving a 30% increase in team productivity.

At DigiOwner, established cloud infrastructure for deploying regression models, reducing deployment time by 40% and enhancing scalability. Optimized hyperparameters for XGBoost and Random Forest models, resulting in a 12% improvement in the accuracy of the real-time pricing engine. Collaborated with product managers and data engineers to create visualizations and business reports from large datasets, delivering actionable insights that increased stakeholder engagement by 30%. Conducted churn analysis on key competitors in the real estate marketplace, leading to a competitive subscription strategy. Led the end-to-end development of a machine learning model that analyzed client interactions, increasing service opt-ins by 18% and reducing wasted outreach time by 57%.

Designed and implemented a scalable data processing pipeline with Apache Spark, reducing data processing time by 50%• Wrote pandas scripts to parse and load data from JSON files into a database• Utilized Beautifulsoup to extract desired data from a given URL• Conducted downtime cause analysis and synthesized data to identify top 5 downtime reason codes, resulting in a 20% increase in plant efficiency• Compiled and analyzed data related to prototypes for a prosthesis, resulting in cost savings of over $225K in its creation