Notsha A. Email & Phone Number

Gretna, La, Us

New Orleans, Louisiana, United States

• Performance and track completion or repair and maintenance items submitted by schools.• Communicate with schools and technology leads on repair/maintenance status.• Prioritize and organize repair/maintenance tasks using a clear and communicable system (Incident IQ).• Help manage inventory & ticketing systems.• Assist with security system needs (pulling video, upkeep)• Help schools manage the use of their Chromebooks, A/V equipment, & networking equipment.• With help… Show more • Performance and track completion or repair and maintenance items submitted by schools.• Communicate with schools and technology leads on repair/maintenance status.• Prioritize and organize repair/maintenance tasks using a clear and communicable system (Incident IQ).• Help manage inventory & ticketing systems.• Assist with security system needs (pulling video, upkeep)• Help schools manage the use of their Chromebooks, A/V equipment, & networking equipment.• With help from the Data & Tech team, maintain network systems & other technology• Set up & deploy staff Devices (PC, MAC)• Support Students and Staff with daily issues (Clever, Google Classroom, Printers Etc.)• Setting up A/V Equipment for events (Lights, Mics, Speaker Etc.)• Coordinate with outside vendors, including E-Rate contracts, to manage the Network’s system including Internet Access, WAN, VOIP, Managed Internal Analog, telephone services, broadband services, servers, switches, routers, and firewalls.• Installs computer equipment, network (client and server) software, and hardware on a variety of platforms (e.g. service packs, application software, operating software, hardware upgrades, etc.) for the purpose of upgrading and maintaining equipment and software.• Administer systems and servers related to Network LAN and WAN (e.g. security, e-mail system, IP addressing, DNS, DHCP, filtering, proxies, backups, etc.) for the purpose of optimizing throughput, securing data, overseeing backup and recovery capabilities, and ensuring availability of services to authorized users.• Assess network malfunctions for the purpose of determining appropriate actions to maintain computer and network operations and recommending purchases in support of network, personnel, and curriculum.• Lead the development and training of the School-Based Technology Coordinators, Teachers and staff. Show less

• Performs a variety of legal clerical support work requiring a thorough knowledge and understanding of court functions, policies and procedures within the area assigned • Reviews documents, researches discrepancies via court and bookkeeping system • Verifies information transmits written and verbal messages effectively; provide invaluable administration support• Address inquiries from the public by phone and in person• Assist and train co-workers on procedures, methods, and… Show more • Performs a variety of legal clerical support work requiring a thorough knowledge and understanding of court functions, policies and procedures within the area assigned • Reviews documents, researches discrepancies via court and bookkeeping system • Verifies information transmits written and verbal messages effectively; provide invaluable administration support• Address inquiries from the public by phone and in person• Assist and train co-workers on procedures, methods, and techniques• Deliver exceptional customer support to internal and external customers• Maintain an optimal level of professionalism and confidentiality • Documenting, tracking, and monitoring incidents and problems to ensure timely resolution.• Performing diagnostics, troubleshooting, and best methods to resolve user hardware and software issues.• Adhering to Help Desk policy and procedures, system documentation, and administrative and user guides.• Desktop setups• Mobile Device Management• Office copier toner replacement and basic maintenance upkeep• Organizing and managing I.T. assets• Basic PC hardware troubleshooting Show less

• Lead small team of 5, built effective networks with people at all levels and successfully managed conflict • Focused on customer and team member needs and satisfaction • Achieved project goals while working in a systematic, methodical and orderly way • Applied graphic design to projects by consulting with customers to achieve the best product while utilizing Adobe Creative Suite, and other graphic design software• Abided by all required procedures to prepare orders, settled… Show more • Lead small team of 5, built effective networks with people at all levels and successfully managed conflict • Focused on customer and team member needs and satisfaction • Achieved project goals while working in a systematic, methodical and orderly way • Applied graphic design to projects by consulting with customers to achieve the best product while utilizing Adobe Creative Suite, and other graphic design software• Abided by all required procedures to prepare orders, settled accounts receivable and accounts payable • Trained new team members on policies and procedures Show less

• Informed guests and team members of current promotions, events and services within the store • Set and achieve personal sale goals while supporting the goals of the team• Initiate service consultations by asking open ended questions to learn customers preferences and needs• Served multiple guests at once while contributing to the store’s overall sales, and conversion goals • Maintained awareness of the sales floor. Reduce potential theft by 30% while effectively handling… Show more • Informed guests and team members of current promotions, events and services within the store • Set and achieve personal sale goals while supporting the goals of the team• Initiate service consultations by asking open ended questions to learn customers preferences and needs• Served multiple guests at once while contributing to the store’s overall sales, and conversion goals • Maintained awareness of the sales floor. Reduce potential theft by 30% while effectively handling sales, refunds, and exchanges • Perform daily department maintenance task including stock work, remerchandising display, price markdowns, merchandise transfers, and light cleaning Show less

• Identify client requirements • Design a customized database in Sales force that will be able to add, collect, and sort data • Prepare reports by collecting, analyzing, and summarizing information• Created a step-by-step manual to instruct other how to perform certain task; using the database• Worked with Non-Profits with putting events together and data input

•Recognized client desires and collected data from identified sources of information and designed surveys.•Organized reports by analyzing and summarizing data collected.•Protected operations and client assurance through maintaining confidential information. •Received approval of PIV badge and completed A+ training course.