Worked with the team at CHIIRP Automation (https://chiirp.com/) to create a vision for the future design of this home services-focused customer communication platform. Directly hired to CHIIRP.

I followed a mentor of mine to become the first Product hire at a 600+ customer startup dedicated to the unique recruiting and retention challenges of blue-collar businesses, focusing on:- Elevating product customer experience through dedicated high level efforts (navigation, in-product messaging, new feature discovery) and day-to-day working sessions- Driving prioritization and roadmap decision-making with discovery, phase definition and evaluation of impact against goals.

Drove early discovery for a blockchain-based digital coupon management (US Patent #11551255), including leading customer research and external partnerships.

Served as Chief-of-Staff for a 20-person CX team, leading work intake, work allocation, development initiatives, and co-founding the 330+ member CX & Design Guild.

Managed 7 UX Designers working across an established business experimentation platform, a credit data analytics platform, and several experimental data products.

As 1 of 2 Senior UX Designers out of a new team of 7, established a design system, cross-product critiques, skill development initiatives, and expansion into new types of work.

Led user experience design & research on a purchasing data analytics platform built by Applied Predictive Technologies through Mastercard acquisition integration.

Researched user needs, prototyped and conducted usability testing on desktop and mobile applications for several GE businesses, transitioning from co-op to full-time.

Led production of periodicals and special projects for a foreign investment professional services firm, including work for Springer Publishing and the U.S. Commercial Service.

Instructed more than 200 English majors at Ginling College for women, the first college to grant degrees to women in the Republic of China