I enjoy working with companies that are outgrowing what's worked so far and are looking to set the foundations for something bigger. I excel at building trust, leveraging data, and helping users, engineers, and designers embrace change.
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Staff Ux DesignerChiirp Oct 2024 - Present -
Product DesignerTmv Investments May 2024 - Oct 2024Worked with the team at CHIIRP Automation (https://chiirp.com/) to create a vision for the future design of this home services-focused customer communication platform. Directly hired to CHIIRP. -
Director, Product & User ExperienceTeam Engine Jan 2022 - May 2024Arlington, Virginia, United StatesI followed a mentor of mine to become the first Product hire at a 600+ customer startup dedicated to the unique recruiting and retention challenges of blue-collar businesses, focusing on:- Elevating product customer experience through dedicated high level efforts (navigation, in-product messaging, new feature discovery) and day-to-day working sessions- Driving prioritization and roadmap decision-making with discovery, phase definition and evaluation of impact against goals. -
Director, Product DevelopmentMastercard Data & Services Jan 2021 - Oct 2021Drove early discovery for a blockchain-based digital coupon management (US Patent #11551255), including leading customer research and external partnerships. -
Director, User ExperienceMastercard Data & Services Aug 2020 - Jan 2021Served as Chief-of-Staff for a 20-person CX team, leading work intake, work allocation, development initiatives, and co-founding the 330+ member CX & Design Guild. -
Manager, User ExperienceMastercard Data & Services Feb 2019 - Aug 2020Managed 7 UX Designers working across an established business experimentation platform, a credit data analytics platform, and several experimental data products. -
Senior User Experience DesignerMastercard Data & Services Mar 2017 - Feb 2019As 1 of 2 Senior UX Designers out of a new team of 7, established a design system, cross-product critiques, skill development initiatives, and expansion into new types of work. -
Senior User Experience DesignerApplied Predictive Technologies Mar 2017 - Feb 2019Led user experience design & research on a purchasing data analytics platform built by Applied Predictive Technologies through Mastercard acquisition integration. -
User Experience DesignerGe Digital Apr 2015 - Feb 2017Greater Detroit AreaResearched user needs, prototyped and conducted usability testing on desktop and mobile applications for several GE businesses, transitioning from co-op to full-time. -
User Experience Co-OpGe Digital Jan 2015 - Apr 2015 -
Managing Editor, Senior EditorDezan Shira & Associates Jan 2011 - Jan 2013Shanghai, ChinaLed production of periodicals and special projects for a foreign investment professional services firm, including work for Springer Publishing and the U.S. Commercial Service. -
Wellesley-Yenching Teaching FellowNanjing Normal University Jul 2008 - Jun 2009Instructed more than 200 English majors at Ginling College for women, the first college to grant degrees to women in the Republic of China
Sam Jones Education Details
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Human Computer Interaction -
Hopkins-Nanjing Center Certificate -
Bachelor Of Arts (B.A.)
Frequently Asked Questions about Sam Jones
What company does Sam Jones work for?
Sam Jones works for Chiirp
What is Sam Jones's role at the current company?
Sam Jones's current role is UX for scaling SaaS.
What schools did Sam Jones attend?
Sam Jones attended University Of Michigan - School Of Information, The Johns Hopkins University - Paul H. Nitze School Of Advanced International Studies (Sais), Wellesley College.
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