* Work with cutting-edge technologies that are defining the future of the cloud* Team up with other engineers to foster solid engineering principles* Utilize both technical and relational skills to lead large scale projects to completion* Collaborate, influence, and drive for improvement across scrum teams* Architect and implement new components of the service platform* Work with modern containerization (& cloud) technologies like Docker and Kubernetes* Build and design diagnosis and monitoring systems at scale* Use monitoring technologies like logging, metrics, search, analytics, and tracing to build impactful instrumentation and efficient data pipelines for application performance management at Box

At Insider, I worked with the Product team to design and build world-class services and APIs (REST, GraphQL, RPC) in Golang that are reliable, scalable, and performant.

Note: This was a professional salaried position and is not affiliated with my studies at Central Piedmont. At Central Piedmont, I engineered software that handles the integration of a vast network of services and also created user-facing applications. I developed and administered a large operational data store, wrote tests, and deployed applications.

At MorphoTrust USA, I...-Provided superior customer service to internal and external customers.-Performed maintenance and troubleshooting issues with fingerprinting and retail equipment, including computer hardware and software.-Obtained successful customer fingerprint images and capture biometric information to meet or exceed program standards.-Verified customer identity and scanning required documents into a database system.-Successfully completed required biometric and data capture processes and paperwork on each customer.-Identified win-win opportunities to provide more products and services to customers.-Adhered to all company and departmental employment policies regarding security and confidentiality.-Performed administrative duties such as time keeping, shift schedules, daily activity reports, equipment inventory, and requisitioning supplies.

At Follett Higher Education Group, I...- Volunteered to work in order to help out with the school book rush- Greeted customers and rendered assistance as necessary responding to inquiries of products and merchandise. - Partnered to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience. - Answered phone and responds to inquiries or direct calls for appropriate resolution.- Tested EAS security system daily and approached customers who set off EAS system investigating alarms, resolving issue and logging EAS activations.- Carried and shelved merchandise inventory; also pulled and packaged merchandise for return to vendors. - Straightened merchandise, stocked shelves, and assisted in setting up displays and signs.- Mopped, vacuumed, cleaned shelves and took out trash.- Ensured inventory controls tags were removed and/or replaced on merchandise according to company standards as applicable.- Picked, processed and packed orders for shipping in accordance with Retail Store Operations.