• As an Agile Project Manager, was responsible for the management of cross-functional teams across various clients and overseeing communication between clients and off-site software development teams. • Due diligently reassured consistent and timely delivery of product features and performed regression control through effective triage and negotiation, emphasizing their significance in the process. • Programmed custom-tailored intermittent solution for financial reporting and reconciliation using Excel VBA Macro due to time constraints and lack of funding. • Researched and devised persuasive project proposals for bidding by competitive analysis and comprehensive research through exhaustive data analysis and efficient organization of data. • Constructed and formalized a retrospective report that consolidates KPI indicators and metrics, which paved the way for process improvement and resource utilization as we determined to balance lead and lag indicators. • Established collaboration between our clients for cybersecurity training and services. Stepped up as a graphic designer to sketch brand identity suite and outlined the plan for training materials for Summer School Camp. Actively participated execution phase of camp and was honored as team lead. • Promoted product-based services through a strategic partnership with Pocket Security Inc., a non-profit that educates other non-profits with simulated phishing awareness to entice customers. • Developed and accomplished brand customization for appointment booking system, contributing to 50%-60% more return on investment by quantitative analysis.

• Conducted stakeholder interview through design workshops with EMS providers, applying user-centric designprinciples to create hands-free smart glass devices for emergency medical professionals. Included wireframe & prototype walkthroughs to explore implementation and adoption factors, ensuring the development of a user- friendly and intuitive interface solution.• Published "Designing and Implementing Smart Glass Technology for Emergency Medical Services: A Sociotechnical Perspective" in JAMIA Open - Oxford Academic https://doi.org/10.1093/jamiaopen/ooac113 through research.

• Collaborated with schools and teachers to develop and deliver engaging experiential workshops, fosteringcybersecurity awareness among high school students and managed cybersecurity workshop in the National SecurityAgency's 2021 Gencyber Program.• Coordinated the collection of vendor forms from high schools and streamlined invoice submission and payment.

• Involved in testing Aruba Central Cloud Platform including topology design, installation, configuration,administration and troubleshooting of Aruba devices - Access Points, Switches, and gateway controllers, SDWAN solution and covered Firmware Testing. Comprehensive knowledge of data networking, networking protocols (WLAN & LAN/WAN) along with widespread knowledge of TCP/IP and IP routing protocols.• Proficient in delivering engaging demonstrations to internal product line manager and effectively highlighting project milestones developed for release with new features and, and adept at eliciting valuable feedback.• Efficiently streamlined device on-boarding flow Aruba Installer IOS / Android Mobile Application by testing against quality standards and benchmarks. Conducted comprehensive usability testing for mobile device scanning app resulting in the creation of a seamless, optimized user interactive application with high performance and user satisfaction.

• Managed end-to-end testing process and demonstrated proficiency in Excel. Developed an interactive prototype utilizing Excel spreadsheets to determine US homeowner insurance product ratings across various states and conditions, enabling the activation of business rules. The approved prototype was subsequently employed as a test harness tool for automated testing.• Derived conceptual prototype designs from customer requirements, optimizing application workflows and behaviors through meticulous gap analysis for U.S Insurance products.• Executed a comprehensive range of generative and evaluative UX research methodologies, including research-based personas, journey mapping, surveys with quantitative rigor, measuring UX metrics and benchmarking the information architecture against industry standards.