• Creating dashboards and reports using Power BI.• Manage Digital Transformation Measurement (Qiyas) under the Digital Government Authority, and we exceeded expectations in 2022 by improving the university's score in DGA's measurement of its digital transformation from 69% to 89.5%, which elevated PNU to 2nd in its group and 11th overall. • Working with the audit team and successfully obtaining ISO 20K.• Overseeing the quality control of ITSM tool (TechCare). • Constantly improving the work processes and procedures in the Information Technology & Communication systems and departments. • Developing the technical studies required for the projects related to information technology at the university.• Creating the SLA reports related to the ITSM tool (TechCare).• Building the needed dashboards related to the ITSM tool (TechCare).• Processing the complaints and suggestions, providing the recommended solutions, and ensuring that they are resolved on time.

• Managed the E-Learning unit.• Analyzed the reports from the blackboard system. • Created the required reports to measure the performance and usage of the blackboard system.• Trained and onboarded the faculty academic members on the blackboard system• Provided technical support to the faculty academic members and students regarding the blackboard system• Worked on projects related to e-learning.

• Work on the Banner system at the university and provide support to faculty academic members, and students.• Create the needed reports on the Banner system and analyze them.• Register the courses for university students.• Create the semester schedules for the departments on the Banner system.• Review and audit the students’ grades entered in the Banner system.• Develop daily reports regarding university online courses during the COVID-19 pandemic and share them with the Ministry of Education.• Develop required reports by PNU using Cognos.

• Monitor and maintain computer systems at the university.• Provide troubleshooting for system and network problems, diagnosing and solving hardware or software faults. • Provide support, including procedural documentation and relevant reports, to the head of the IT department. • Training on new tools, software, and university systems.