- Responsible for the performance of the After Sales team that are 6 members - Monitoring all the escalations, live OPS channels - Responsible of the return center starting customer apply for the return request till his request has been fulfilled from our side successfully- Responsible of Live OPS task and supporting our couriers while delivering mtor orders - Meeting up with other departments across the company to make sure the team’s inquires have been accomplished, customer’s requests have been fulfilled and support in recommending how to enhance the customers experience through their journey with us. - The team’s productivity has been increased by 30%+- Reporting system has been implemented to be reviewed for the 1st time at mtor- CSAT/DSAT/NPS has been implemented to the team which increased the loyalty of customers by 20%+- Turnover among employees has been decreased by 70%+

- handling the Account management team- Following up on the team performance and making sure they provide the needed customer experience- Monitoring the delivery process of our merchants and making sure that system with its shipments are updated- Coaching and cooperating with the team so we can get the best solutions for our merchants and get them satisfied. - Coordinate with the departments to improve our services and our plans

- Handing our customers to get the best delivering experience for their products with their customers - Managing the delivery process & work on make it as smooth as our customers need - Handling our customers cases, complains or any needed requirements with different shipping companies - Understanding our customers need & provide them with the best solutions & offers they can get regarding their delivery service - Providing an analysis regarding our customers delivery tracking & how they can improve the service from their side.

- Working on customer's cases with sellers abroad & finding the suitable solutions according to our policy. - Contacting customers to finalize their pending cases with solutions that meet their expectations. - Always working on improving our services, policy and operations action to meeting our customers expectations. - Meeting up with the company departments to discuss our plans & goals to improve our customer experience- Handling the CPA cases & working on solving them- Handling the compensations process with customer support department and finance department

- Working on customer's cases with sellers abroad & finding the suitable solutions according to our policy. - Contacting customers to finalize their pending cases with solutions that meet their expectations. - Always working on improving our services, policy and operations action to meeting our customers expectations. - Meeting up with the company departments to discuss our plans & goals to improve our customer experience- Handling the CPA cases & working on solving them- Handling the compensations process with customer support department and finance department

- Responding on all customers inquiries through the company's digital platforms - Handling the customers & trying to find a solutions for their issues with the concerned departments - Communicating with other departments so we can update our customers with the feedback the soonest as possible.

- Welcoming the young students & their parents - Handing all the branch needs from teachers, nannies, parents & students. - Daily check on the branch materials & helping in organizing it - Prepare each class materials & the needed equipments for teachers & students - Helping out the teachers on handling students. - Discuss with parents the students plans & how to help in improving the language.

- Preparing each class materials & tutorials - Attending classes and explain all the needed lessons, chapters while using the needed tools with tutorials - Preparing the students well for exams - Helping out the department with correcting the exams