- Collaborate with cross-functional teams to ensure alignment with business goals.- Analyze performance metrics to optimize content and drive organic traffic growth.- Authored engaging articles for the company blog to captivate target audiences.

- Translated product descriptions, marketing materials, and website content for global audiences.- Ensured cultural relevance and brand tone consistency across translations, increasing customer engagement.- Contributed to the growth of the business by localizing content effectively.

- Created targeted social media strategies aligned with business goals, leading to a 10% sales increase.- Played a pivotal role in the startup's growth by leading the customer service team and ensuring high satisfaction rates.- Worked closely with logistics and delivery teams to streamline processes and meet customer expectations.- Oversaw daily support operations, managed ticket queues, and resolved escalated issues effectively.- Developed and implemented strategies to optimize customer service processes, improving efficiency by 25%.- Conducted trend analysis on customer feedback to implement proactive solutions, increasing satisfaction scores.