Server Hardware, virtualization (VMware ESXi/vCenter), Windows/Linux Server.

- Configured Grafana dashboards and alerts with Prometheus agents, integrating them with Slack channels for real-time monitoring and incident response.- Applied version control, CI/CD pipelines, and Terraform Infrastructure as Code (IaC) on Linux servers within an AWS environment.- Deployed and managed Laravel sites using Forge.- Created Metabase dashboards for tracking financial data and generating database reports.

- Led the administration and support of network infrastructure and server systems, ensuring high availability and performance across the organization.- Assessed and identified digital transformation needs within the organization, recommending and implementing solutions to enhance operational efficiency.- Managed and maintained Windows Server environments, ensuring secure access and system integrity.- Utilized ManageEngine tools for monitoring, troubleshooting, and optimizing system performance.- Provided ongoing technical support for all departments, ensuring smooth operations and fast resolution of issues.- Implemented and maintained backup solutions to safeguard critical data, improving disaster recovery readiness.

- Administered and maintained Windows Server and Linux environments, ensuring seamless operations across a variety of IT services.- Configured and managed firewalls and network security, optimizing the organization's network performance and security.- Oversaw VMware and virtualization technologies, improving system efficiency and resource management.- Implemented and supported backup solutions using Veeam Backup & Replication, ensuring data protection and disaster recovery readiness.- Managed Active Directory, DNS, and IP addressing to facilitate secure access and domain management.- Conducted routine maintenance and troubleshooting for Apache and Nginx web servers, providing reliable web hosting services.- Supported IT operations and computer network operations, including subnetting, routing, and VPN configurations for secure remote access.- Leveraged Grafana for monitoring system performance and generating reports on critical infrastructure.- Worked with pfSense for enhanced network security and firewall configuration.- Contributed to DevOps initiatives, streamlining workflows with GitHub, Git, and automation tools.- Provided technical support via ticketing systems and managed the service desk, ensuring quick problem resolution for users.- Maintained Storage Area Networks (SAN), ensuring efficient data storage and retrieval processes.- Demonstrated excellent communication, problem-solving, and teamwork skills, frequently liaising with departments and clients.

· Managed network administration tasks, including IPv4, subnetting, and routing, to ensure optimal network performance and security.· Configured and maintained firewalls, enhancing network security and access control across the organization.· Supported data center operations, handling network infrastructure and ensuring consistent uptime and performance.· Provided remote user support and troubleshooting for WiFi, VLAN, and Office 365 administration, ensuring smooth connectivity and user satisfaction.· Utilized ticketing systems to track and resolve network issues efficiently, delivering high-quality service desk support.· Contributed to network engineering efforts by assisting with virtualization and implementing backup solutions to safeguard critical data.· Maintained Storage Area Network (SAN) systems, ensuring the effective storage and retrieval of data.· Demonstrated excellent interpersonal communication and teamwork in collaborating with colleagues to meet IT operations goals.· Created and maintained technical documentation to standardize network processes and protocols.

· Delivered technical support for IT operations, troubleshooting network and infrastructure issues with a focus on IPv4, subnetting, and computer networking.· Assisted with WiFi configuration and remote user support, resolving connectivity problems and optimizing network performance.· Used ticketing systems to handle technical issues, ensuring prompt responses and effective resolutions.· Maintained technical documentation to streamline operations and facilitate troubleshooting.· Excelled in interpersonal communication and teamwork, collaborating with other departments to ensure seamless IT operations.

- Provided technical support for leased line, fiber, and ADSL customers, resolving connectivity issues and ensuring optimal service delivery.- Managed IT operations and assisted customers with computer networking and WiFi configurations, ensuring stable and secure network connections.- Handled ticketing systems to track, prioritize, and resolve customer issues efficiently.- Conducted troubleshooting for IPv4 addressing, subnetting, and network configurations, ensuring accurate IP addressing and network functionality.- Delivered remote user support to assist customers with network setup, technical issues, and service configurations.- Supported data centers and network infrastructure, contributing to the reliability and performance of ISP services.- Enhanced backup solutions to support critical data operations for customers.