Nour Fleifel Email & Phone Number

Amman, Jordan

Completed a 2-month comprehensive program designed to facilitate women’s return to work after a career break.Achievements:On-the-job shadowing at (Bank al Etihad in the (Credit Administration department)

Amman, Jordan

Checking customer loan requests according to internal policies.Engaged in continuous improvement activities to enhance team performance and productivity.Assigned projects and distributed tasks to team members per areas of expertise.Prioritized workflow and resolved daily operational challenges to support goal achievement.Documented daily operational data and communicate results to management.Trained employees to follow standard work processes and learn role-specific… Show more Checking customer loan requests according to internal policies.Engaged in continuous improvement activities to enhance team performance and productivity.Assigned projects and distributed tasks to team members per areas of expertise.Prioritized workflow and resolved daily operational challenges to support goal achievement.Documented daily operational data and communicate results to management.Trained employees to follow standard work processes and learn role-specific skills.Conferred with management and supervisors to coordinate operations between departmentsGuided employees in handling difficult or complex problems or resolving escalated complaints.Monitored, tracked, and evaluated associate performance based on pre-determined KPIs.Coached team to develop skills and overcome weaknesses to reach goals.Coordinated resources and equipment to help employees meet daily targets.Managed team resource allocation to optimize productivity and reduce downtime. Show less

Amman, Jordan