• Maintained human resources operation and automate the services for 16 companies under the holding. • Managed third parties’ contracts. • Supervision and monitor HRBPs in subsidiaries. • Maintained HR operation policies and procedures. • Enhance and automate HR operations.• Developed and executed employee engagement initiatives.

• Planned and Implemented employee engagement activities to improve morale, retain talent and maintain business continuity.• Maintained work structure by updating job requirements and job descriptions for all positions.• Drafted internship programs manual and managed interns.• Created and authenticated 80+ employee contracts digitally via GOSI.• Managed HR operations for Malaysia branch.• Achieved 6 man-days of training in 2020.• Automated some HR-related processes.

• Translated and wrote articles.• Translated and published e-book about “A Century in the Saudi Labor Market” in 2020.

• Designed and implemented orientation programs for new employees, covering job responsibilities, policies, and procedures.• Reviewed existing policies and procedures to make recommendations for enhancing recruitment and hiring processes.• Represented company at job fairs to bring in local talent for long-term positions.• Managed recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.• Decreased Contact Center employees turnover by 70% through onboarding sessions and on-the-job training for new hires.• Drafted and implemented code of conduct.

• Managed 600+ outsourced staff in day-to-day HR operations, employee relations, and payroll / benefits administration.• Saved 50,000 SAR by auditing outsourced payments for last two years.• Improved end of service processes to comply with labor law.

• Assisted HR department's daily activities, including HR operations for 500+ employees in 7+ branches.• Maintained staff data and kept employee files up to date and accurate.