• Manage the fitness department, including hiring and onboarding new trainers and instructors.• Conduct monthly team meetings and ongoing training sessions to maintain a high-performing staff.• Collaborate with marketing to promote gym programs and increase participation in fitness classes.• Develop and implement specialized fitness programs, including group training, personal training, and wellness workshops.• Resolve member concerns promptly, maintaining high customer satisfaction scores.• Ensure all trainers adhered to safety protocols and industry standards.

• Managed complex schedules, including appointments, meetings, and personal commitments, ensuring seamless daily operations.• Coordinated domestic and international travel, preparing detailed itineraries and handling last-minute changes effectively.• Organized events such as business meetings, private gatherings, and special occasions, liaising with vendors and venues.• Acted as the first point of contact for internal and external communications, maintaining a high level of confidentiality.• Oversaw personal errands, household staff coordination, and vendor management to support client’s personal life.• Prepared expense reports, tracked budgets, and monitored invoices for approval.

• Identified and pursued new business opportunities through cold calling, networking, and referrals.• Created personalized insurance plans to meet client needs.• Utilized CRM software to track leads, manage client data, and monitor sales performance.• Collaborated with underwriters and other team members to finalize policy approvals.• Assisted clients with policy inquiries, billing issues, and coverage adjustments, maintaining a high satisfaction rate.

• Provided exceptional front-desk service by greeting members, scheduling classes, and processing memberships.• Promoted gym services, retail products, and personal training packages to clients.• Maintained accurate client records and ensured timely communication regarding updates and promotions.• Conducted client consultations to assess fitness goals and recommend appropriate programs.• Supported team members in delivering a seamless client experience and achieving studio goals.• Monitored equipment maintenance and coordinated repairs as needed.

• Lead day-to-day operations of a high-traffic store, managing a team of 10+ associates.• Oversee inventory management, ensuring accurate stock levels and timely restocking of top-performing items.• Develop and execute floor layouts and visual merchandising that enhanced the store’s appeal and boosted customer retention.• Ensured exceptional customer service by training staff on product knowledge and sales techniques.• Handle scheduling, payroll, and compliance with company policies.• Analyzed sales reports to identify opportunities for improvement and implement action plans.