Nour Chebaro Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

- Discovering requirements for clients to propose complete integrated service delivery offerings to solve their current pain points- Support in Sprinklr product adoption to increase upsell opportunities-Develop proposals for RFP/RFI responses while positioning recommendations for Sprinklr deployment strategies- Enhance scoping process to facilitate customer onboarding while maintaining value proposition - Write statements of work for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform- Estimate and manage services profitability while forecasting pipeline revenue

Dubai, United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

- Gather business requirements to be translated into technical requirements which contribute to building a value-driven product to customers. - Build and configure the Sprinklr platform for banking and telecom customers to guarantee an easy-to-use and efficient system enabling them with powerful marketing and customer care workflows. - Train customers on the platform across all modules to empower end-users and increase Sprinklr adoption. - Maintain a long-term relationship with customers to ensure a smooth transition to our post-sales teams responsible for upselling and renewals.

Dubai, United Arab Emirates

- Acted as proxy product owner in an agile project to a Customer Relationship Management (CRM) platform for a leading travel agency in the Middle East, by creating and maintaining the backlog for key stakeholders to align with PwC’s development team.- Led the User Acceptance Testing phases to introduce management to the CRM platform to ensure a smooth transition, in different locations including Cairo and Riyadh.- Assessed digital readiness for multiple government entities in Abu Dhabi to establish and enhance smart government services.- Streamlined government online services under one platform to ensure a one-stop site for citizens desiring to access all government services in Abu Dhabi.

Beirut, Lebanon

- Managed discovery sessions with clients to understand client pain points in order to propose solutions adding value to business side.- Contributed in the documentation for statement of work (SoW) to define deliverables, scope of work, acceptance criteria and timelines to clients.- Configured security and identity management for Salesforce environments to ensure data privacy and role hierarchy compliance.- Setup Salesforce environments from testing to production to include all business functionalities.

Beirut, Lebanon

- Created sales reports connected to Azure databases on Microsoft PowerBI to visualize sales data and share its insights across upper management.- Developed the various storage services required for the platform using Azure Storage Tables to ensure a clear partitioning of data.- Automated binary uploads/downloads of user content via Azure Blob Storage to have a secure access to documents.

Beirut, Lebanon

- Developed applications through Xamarin Forms to demonstrate the power of cross-platform development with Microsoft.- Conducted university roadshows to promote Microsoft technologies-Microsoft Azure, CosmosDB and PowerBI.- Presented Microsoft Student Partners sessions to introduce and empower students to use Azure Machine Learning and Xamarin.

Lebanon

- Presented the OSS’s infrastructure and functionalities to senior managers to emphasize strengths and display possible risks to be avoided when handling projects in Iraq.- Worked on the Ericsson Network Manager product at its early stages to assist in introducing and implementing it for different clients in the Middle East.

Bachelor Of Engineering (B.Eng.), Computer Engineering

French Baccalaureate