Nour-Eddine B Email & Phone Number

Canada

Québec, Canada

- Identify, investigate, and resolve user issues.- Leverage product knowledge & collaboration to troubleshoot complex problems.- Develop solutions for customer challenges by synthesizing platform expertise and teamwork.- Maintain & update public documentation, knowledge articles, and other self-service materials.- Continuously improve product knowledge to stay at the forefront of platform capabilities.

Nouveau-Brunswick, Canada

• Recovered the kitchen design process failure impacting 100+ customers due to outdated automation tools.• Led the Syspro ERP integration for the engineering department to unify data, processes and get deeper insights.• Addressed Segregation of Duties (SoD) controls before implementing our new ERP Software to prevent role conflicts.• Developed Prestige order form and home configurator to handle traffic of +15,000 monthly global request

• Maintained Power BI visualizations regarding roles and data updates between SAP HANA, JIRA, and Airbus legacy systems.• Led decision-making between business managers and the technical team for the development of 8+ PowerBI KPIs.• Implemented Power BI report data snapshots for users to track aircraft status 6 months before delivery.• Developed a tool to manage +40,000 work orders by creating snapshots of status from SAP and Excel data.• Created a tool to update data discrepancies between legacy systems and SAP, saving €100,000 annually in auditing costs.

Toulouse, Occitanie, France

• Developed automation through SAP, IBM Terminal and Office, reducing the documentation process from 7 days to 3 hours.• Optimized legacy automations to add new functionalities tailored to the department's evolving needs

Toulouse, Occitanie, France

Spearheaded an ESG reporting platform across aerospace, machining, and manufacturer sectors.• Co-leading a team of 3 project members to develop a Sovereign Cloud data architecture.• Implemented a carbon emission calculator for machining operations, lowering carbon audit costs by €6,000 annually.• Integrated machine learning models improving predictive analytics and reporting accuracy.

Saint-Sulpice, Midi-Pyrénées, France

At Foodorient, an oriental restaurant, I developed key skills in customer service and operational management:- Handled daily transactions with a focus on accuracy, ensuring an error rate of less than 1%.- Provided timely and professional deliveries.- Enhanced customer experiences with diverse strategies, contributing significantly to repeat customer rates increasing by 20%.

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Bachelor'S Degree, Computer Methods Applied To Business Management (Miage)

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Bachelor'S Degree, L3 Miashs, Miage Pathway

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Prdv151: Bitcoin, Mooc

Basic level of Bitcoin knowledge and able to start interacting with Bitcoin by buying, receiving, storing, and spending it.

Student Entrepreneur At Pépite Ecosystem

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Baccalauréat S Science De L’Ingenieur, Spé Science Du Numérique.