Analyzed ‘Management Development’ requirements for enabling smarter tooth-tail ratio.Designed Role & Competency based directories for structured employee growth pathIntroduced psychometric and assessment tools for leadership development plan. Conducted 4 major interventions for Customer-facing team, and 2 interventions for leadership. Facilitated interdepartmental Team-Building workshopPiloted the LMS implementation for continued interventions. Developed L-0 HR manual for standardization of HR operations.Implemented learning approaches as a practice.

Set up virtual learning mode and mandates during pandemic for 4 major clients in IT space, Conducted TNA for companies after receiving the problem statements in short span.Designed training content for 11 critical competencies using blended approach , Delivered 600 hours of training through virtual mode by using E-learning / online tools Implemented Employee-Engagement plans and Interim HR activities for 3 major IT / Telecom companies , Worked on structuring – Role-mapping for Workforce, Recruitment processes, L&D cycles.Support for Talent acquisition/ Executive Search, and contractual hiring.

Set up the L&D service line for the center (end-to-end)Worked for HCC (Human Capital Consulting) towards 3 high-revenue projects amounting to USD 2.5 m.Handled Organizational Transformation / entrepreneur mindset project for major logistic sector with 7000+ workforce.Handled ‘commercial mindset shift program’ for Oman/Govt group that aimed at developing future leaders.Led the Project as (Project manager) Hipo Project-High potential identification and allied people-development project resulting in collaboration, succession planning, leadership development and critical positions.Handled Leadership assessment project for Oil and gas sector; met the deliverables in reduced cycle time by 2 months which saved 17 % of the cost.Developed Role-directories, competency frameworks, learning content.Facilitated learning programs, as required for leadership / Management rolesEnhanced internal working systems ; developed new approaches for client solutionsDesigned enhanced versions of stakeholder interviews, issue analysis, solutions, partnership approaches, change implementation, and subsequent impact measurementConducted talent management & Employee Skill Gap AssessmentWorked on new business opportunities-studied feasibility and responded to RFP’s.Designed solution models.

Established a center in Oman to expand the organization (which was earlier only in Bahrain).Accomplished Training license in a short span of time.Co-ordinated with Ministry -Manpower, MOIC for training project approvals and license.Established strategic partnerships with Microsoft, ITA, TRA , Transport Ministry and universities Pitched expertise in training in Management, Marketing, Customer Service etc

 Increased the organizational performance to reach a market share of 28% Strategic planning, long-term sustenance with increase from 15 – 50% in 4 yrs Managed L&D, HR, marketing, Business dev, Finance, Quality, Client-growth Liaised with Ministries, Tamkeen, and Human capital development Evaluated RFPs and accordingly documenting proposals for training tenders Ensured compliance, statutory adherence to Govt and MOUs with clients Enabled partnership with Microsoft, Apple, SAIC, PMI, ITIL for training programs Initiated the Trade-show Management Skills program – partnered with Tamkeen MS program for GITEX ‘2011 - 2014 Evaluated partnerships and international course certifications Approved content &delivery for Licensed programs and internal standards Delivered training for senior management on specific competencies Supervised personnel to maintain quality as per QAA/ISO standards achieved by ThinkSmart : achieved grade ‘A’ Key account management for long-term training assignments Reviewed performance and directed departments for development

Developed ThinkSmart as the training center of GFB to superior standardsIdentified and created a pool of training providers for the programs plannedManaged training programs and reviewed content as required by the marketAdvised companies and clients for training steps required for developmentLiaised with Tamkeen and Ministries for training endorsements and consensusGoverned the team for response to RFPs/tenders Reviewed and signed off training programs and delivery methodsMonitored performance of trainers, evaluated quality and commitmentWorked on consultancy models by which partnership with other companies and training providers was establishedEnsured compliance of training procedures as per the quality requirementsDirected and supervised training administration as per the calendar and business plans

Overseen training for 2 businesses& 4 zones each across countryDirect and indirect reportees of 5 lead trainers and 15 senior/ trainers Planning and organizing operational training for processes across all centersCarrying out TNA based on TNIWorking with clients for expansion and fulfilling training contractsOverseentraining migration and launch of processes for 4 centersCommissioned New Hire /refresher training models and roadmapsTraining cost center : managing budget for training across centersEnsuring compliance of training procedures as per the ISO definitionsManaging 2-stage sign off for modules and content development for trainingIntroduced e-learning model for enabling self-learning in process /soft-skills Led reviews for training analysis and progress card as per client- expectations

Lead trainer & Location In-charge, Tata BSS [Oct ’ 07 to Dec’09]Seniortrainer, Tata Business Support Services [May’ 06 – Oct’ 07]Training Co-ordinator, EXL (AVIVA INSURANCE) [Apr ’04 -Apr ‘06]Team Leader, BPL Cellular Ltd [ Apr’ 02 – Mar’ 04]Customer Service leader , ICICI Bank [ Apr’ 2000 – March 2002]