Led transformative projects in digital marketing, UX/UI design, branding, and business strategy for businesses in Egypt and Saudi Arabia. • Managed strategic operations, blending creative and operational excellence to deliver exceptional value to clients.• Utilized expertise in design, marketing, and process optimization to drive business growth and success.

Hayaa Fashion is an Egyptian women's wear brand. Hayaa has been operating in the Egyptian market for over 9 years. Throughout our journey, we have focused on innovation and creating fashion designs that appeal to a diverse range of individuals with unique tastes and preferences.Hayaa made a successful expansion in the gulf area selling both B2B and B2C, and now we are Planning for establishing our first base abroad.My Duties:Take full profit & loss responsibility.Coordinate between Managements and supervise to make goals and distribute Tasks to lead lower-level managers to achieve thier goals.Perform market research and complex analysis of possible opportunities.Provide suggestions for business growth.Suggest improvements for employee engagement.Create, review and implement effective business plans.Attend meetings, trainings, seminars and conferences.Finding the bottle neck and create solutions for It.The ability to use softwares for many purposes.Using te AI for solving the problems or technical Issues to make life easier and avoide the human mistakes as much as we can.Making the agreements with the manufacturers after the evaluation phase.Making agreements with the logistical companies for sending our products oversees.

Responsible for All the brand Branches and the ecommerce.Develop and implement branches operations strategies to ensure efficient and effective operations.Monitor and analyze branches performance metrics to identify areas of improvement.Manage branches staff, including recruitment, training, and performance management.Oversee branches operations, including customer service, sales, and financial transactions.Ensure compliance with all applicable laws, regulations, and policies.Develop and maintain relationships with customers and other stakeholders.Identify and implement process improvements to increase efficiency and reduce costs.Develop and implement branches marketing strategies to increase customer base.Develop and manage branches budget and ensure cost-effectiveness.Monitor and analyze customer feedback to identify areas of improvement.Develop and implement customer service initiatives to improve customer satisfaction.

Develop and implement branch operations strategies to ensure efficient and effective operations.Monitor and analyze branch performance metrics to identify areas of improvement.Manage branch staff, including recruitment, training, and performance management.Oversee branch operations, including customer service, sales, and financial transactions.Ensure compliance with all applicable laws, regulations, and policies.Develop and maintain relationships with customers and other stakeholders.Identify and implement process improvements to increase efficiency and reduce costs.Develop and implement branch marketing strategies to increase customer base.Develop and manage branch budget and ensure cost-effectiveness.Monitor and analyze customer feedback to identify areas of improvement.Develop and implement customer service initiatives to improve customer satisfaction.

Provide Direct Customer Support through various channels.Investigate and resolve customer complaints and queries – particularly the esclated ones.Provide feedback and support to the Customer Care team to ensure that all issues are resolved according to CS SLA.Continuously monitor the performance of the team, and craft tailored development plans for each member.Train and coach new comers, and provide the required training sessions for existing employees frequently.Oversee day to day performance and workflow, ensuring SLAs and targets are met.Create a healthy and comfort work environment.Conduct coaching sessions and 1:1s in an organized manner.Monitor chats/calls/tickets either live and saved and provide feedback.Support Process Improvement and contribute to process optimization.Support team members by answering questions and providing knowledge or solutions.Monitor adherence and conformance to shifts and schedules.

English Translator at United nations office.

As an independent English translator affiliated with Pachwak Translation and Designing Services in Afghanistan, I operate on various freelancing platforms. My primary duties involve the translation of official documents from Arabic to English and vice versa. Furthermore, I am actively engaged in identifying and implementing marketing strategies to address business needs.

Responsible for negotiations with individual clients and corporate entities. Finalizing sales transactions pertaining to air conditioning units and home appliances.Ensuring customer satisfaction through diligent post-sales support.I spearhead the development of innovative sales approaches to target potential new clients and foster inter-company collaborations.Overseeing marketing activities related to official residencies.Coordinating participation in corporate exhibitions.

Coordinate internal resources and third parties/vendors for the flawless execution of projects.Ensure that all projects are delivered on-time, within scope and within budget.Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.Ensure resource availability and allocation.Develop a detailed project plan to track progress.Use appropriate verification techniques to manage changes in project scope, schedule and costs.Measure project performance using appropriate systems, tools and techniques.Report and escalate to management as needed.Manage the relationship with the client and all stakeholders.Establish and maintain relationships with third parties/vendors.Create and maintain comprehensive project documentation.

Lead the team of designers to deliver high-quality designs.Develop and implement design guidelines, standards, and processes to maintain consistency across all visual materials.Collaborate with internal stakeholders to understand project requirements, objectives, and target audience.Stay updated on industry trends, new design techniques, and tools to continuously enhance the quality and efficiency of the graphics team.Review final designs ensuring they meet guidelines and project specifications.Create creative design solutions for print, web, social media, and all needed channels.Design logos and corporate identities.Develop concepts, graphics, and layouts for product illustrations, company logos, and websites.Ensure that the design team is aware of the corporate identity and delivers the work accordingly.Liaise between the marketing and design teams to ensure deadlines are met.

Designing graphic content, illustrations, and infographics.Managing graphic designs from conception to delivery.Reviewing junior designer drafts to ensure quality.Generating fresh concepts.Ensuring brand consistency throughout various marketing projects.Liaising between the marketing and design teams to ensure deadlines are met.Keeping up-to-date with industry developments.