1. Present financial products to clients using the authorized techniques in order to meet customer’s needs and preserve Banque du Caire market share.2. Initiate efficiently and professionally new customer accounts to increase revenues. 3. Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with work policies and procedures. 4. Prepare sales reports to advise Telesales supervisor stating sales progress in order to support further decision making.5. Attend regular meetings with Telesales Supervisor to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.6. Complies with all relevant CBE regulations, banking law, AML regulations and internal Banque du Caire policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks. Day to Day Management 7. Follows day to day operations related to own jobs in the Sales Channels Department to ensure continuity of work. Polices, Processes and Procedure8. Follows all the relevant department policies, processes and standard operating procedures and instructions so that work is carried out in a controlled and consistent manner."

• Providing excellent customer service by assisting customers with inquiries, transactions, and problem resolution.• Educating customers about banking products and services to meet their financial needs.• Identifying sales opportunities and cross-selling banking products, such as loans, credit cards, and investment accounts.• Resolving customer complaints and issues in a timely and professional manner.• Adhering to banking regulations and procedures to ensure compliance and security.• Maintaining a clean and organized work environment within the branch.• Collaborating with other team members to achieve branch goals and objectives.• Participating in training and development programs to enhance knowledge of banking products, services, and procedures.• Upholding a high standard of professionalism and integrity in all interactions with customers and colleagues.

• Present, promote and sell products/services using solid arguments to existing and prospective customers.• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. • Establish, develop and maintain positive business and customer relationships • Reach out to customer leads through cold calling. • Expedite the resolution of customer problems and complaints to maximize satisfaction. • Achieve agreed upon sales targets and outcomes within schedule. • Coordinate sales effort with team members and other departments. • Analyze the territory/market’s potential, track sales and status reports.

Basics of BankingExcellence in Customer ServiceProblem and Solving Decision Reports and Correspondence at Work making Effective Communication skillsPersonal loan and Mortgage products