Nourhan Farid Email & Phone Number

Cairo, Cairo Governorate, Eg

San Francisco Bay Area

-Develop a deep understanding of customers' goals, requirements, and challenges-Build strong relationships with key customer stakeholders-Provide guidance, best practices, and recommendations to maximize the value of Adam.ai for customers-Conduct regular check-ins, business reviews, and training sessions to drive customer success-Proactively identify opportunities for upselling, cross-selling, and expansion within the customer base-Monitor customer health, engagement, and… Show more -Develop a deep understanding of customers' goals, requirements, and challenges-Build strong relationships with key customer stakeholders-Provide guidance, best practices, and recommendations to maximize the value of Adam.ai for customers-Conduct regular check-ins, business reviews, and training sessions to drive customer success-Proactively identify opportunities for upselling, cross-selling, and expansion within the customer base-Monitor customer health, engagement, and adoption metrics to proactively address any risks or issues-Collaborate with the sales and product teams to relay customer feedback and contribute to product enhancements-Champion customer success initiatives and advocate for customers internally-Stay up-to-date with industry trends, customer success best practices, and competitor activities Show less

Delaware, United States

* Conducting market research to identify new business development opportunities.* Establishing and maintaining effective relationships with customers via email, phone, and in-person.* Coordinating and arranging client events, meetings, appointments, and conferences.* Assisting with the preparation of presentations and pitches for prospective clients.* update client database on CRM.* Tracking submitted proposals and providing feedback to management.*Build and strengthen… Show more * Conducting market research to identify new business development opportunities.* Establishing and maintaining effective relationships with customers via email, phone, and in-person.* Coordinating and arranging client events, meetings, appointments, and conferences.* Assisting with the preparation of presentations and pitches for prospective clients.* update client database on CRM.* Tracking submitted proposals and providing feedback to management.*Build and strengthen client relationships.• Manage a portfolio of existing clients with afocus on retention growth.•Ensure the timely and successful delivery ofsolutions according to customer needs and objectives.• Onboard new clients.•Respond to customer Inquires and addresstheir concerns.•Conduct customer check-ins and proactivelyaddress customers’ needs.•Ensure customer satisfaction through callsand e-mails.•Analyze customer data and provide feedbackto different teams within the organization.• Prepare reports on account status.•Work closely with the sales team on upsells and cross-sells•work closely with the product team to identify areas for improvement. Show less

Riyadh, Saudi Arabia

* Conducting market research to identify new business development opportunities.* Establishing and maintaining effective relationships with customers via email, phone, and in-person.* Coordinating and arranging client events, meetings, appointments, and conferences.* Assisting with the preparation of presentations and pitches for prospective clients.* update client database on CRM.* Tracking submitted proposals and providing feedback to management.*Build and strengthen… Show more * Conducting market research to identify new business development opportunities.* Establishing and maintaining effective relationships with customers via email, phone, and in-person.* Coordinating and arranging client events, meetings, appointments, and conferences.* Assisting with the preparation of presentations and pitches for prospective clients.* update client database on CRM.* Tracking submitted proposals and providing feedback to management.*Build and strengthen client relationships.• Manage a portfolio of existing clients with afocus on retention growth.•Ensure the timely and successful delivery ofsolutions according to customer needs and objectives.• Onboard new clients.•Respond to customer Inquires and addresstheir concerns.•Conduct customer check-ins and proactivelyaddress customers’ needs.•Ensure customer satisfaction through callsand e-mails.•Analyze customer data and provide feedbackto different teams within the organization.• Prepare reports on account status.•Work closely with the sales team on upsells and cross-sells•work closely with the product team to identify areas for improvement. Show less

• Manage a huge portfolio of Accounts •Build and maintain strong, long-lasting client relationships.•Respond customer inquiries and ensure customer satisfaction.• Onboarding clients to ensure customer engagement.• Negotiate contracts and close to maximize profits.• Ensure the timely and successful delivery of solutions according to customer needs and objectives.• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.•… Show more • Manage a huge portfolio of Accounts •Build and maintain strong, long-lasting client relationships.•Respond customer inquiries and ensure customer satisfaction.• Onboarding clients to ensure customer engagement.• Negotiate contracts and close to maximize profits.• Ensure the timely and successful delivery of solutions according to customer needs and objectives.• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).• Prepare reports on account status.• Collaborate with sales team to identify and grow opportunities.• Assist with challenging client requests or issue escalations as needed.• Prepared sales presentations for clients showing success and credibility of the products. • Aligned company goals with customer outcomes and increased satisfaction. Show less

• Respond to customer inquiries and ensure customer satisfaction.• Generate sales leads and referrals.• Responsible of all banking products & services and all inward / outward banking documents.• Managed customer relations on ongoing basis to maximize customer retention.• Made customers aware of current and new programs and services.• Experienced with customer relationship management (CRM) system.• Carried out opening and closing functions to meet operational needs… Show more • Respond to customer inquiries and ensure customer satisfaction.• Generate sales leads and referrals.• Responsible of all banking products & services and all inward / outward banking documents.• Managed customer relations on ongoing basis to maximize customer retention.• Made customers aware of current and new programs and services.• Experienced with customer relationship management (CRM) system.• Carried out opening and closing functions to meet operational needs underpinning strong customer service.• Cross selling all the bank’s products.• Increasing the branch customer base and ensure service Excellency.• Contribute to the profitable growth of the bank in line with the strategic guidelines and the bank policies and procedures. Show less

Hubspot Service Hub Software

Bachelor Of Economics And Business Management, Business/Managerial Economics

Hubspot Reporting

Forward Program, Leadership

McKinsey forward program is to #TakeAStepForward and boost my career by improving a broad set of practical skills such as : ✅ Adaptability.

Digital Marketing Professional, Digital Marketing

✅ Email Marketing using different tools such as (Mailchimp ,benchmark…etc) ✅ Marketing campaign. ✅ Social media marketing. ✅ content.

Effective Communication Skills

The main aim of the course is to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions.