Nourhan Mostafa Email & Phone Number

New Cairo, Cairo, Egypt

Responsibilities:Merchant setup / AmendmentsDaily Rates.Transactions Posting & Adjustments.DC Ensure that all requests received by the Unit on various applications are processed and respondedwithin SLA.Ensure Required MIS is up to date and provided to the required teams as per procedures.Ensure that the merchant setups and processed files are transmitted via secured means. All policiesare adhered and no audit points are raised.Ensure that there is no impact to BAU in the absence of Supervisor or Manager and process is notimpaired.On a daily basis, all requests /queries/issues from the internal and external customers should be closed and no request should be outstanding as per cut-off time.Ensuring that all activities are carried out as per compliance and procedures laid down.Authenticate the signatories on request forms.Suggest initiatives for the improvement of processes.

Cairo, Egypt

Office assistant duties and responsibilities include providing administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Administrative assistants are responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices, and procedures.Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. May direct and lead the work of others. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.Administrative assistant responsibilities:Answer and direct phone callsOrganize and schedule appointments and meetingsMaintain contact listsProduce and distribute correspondence memos, letters, faxes, and formsAssist in the preparation of regularly scheduled reportsDevelop and maintain a filing systemOrder office suppliesBook travel arrangementsSubmit and reconcile expense reportsProvide general support to visitorsProvide information by answering questions and requestsTake dictationResearch and creates presentationsGenerate reportsHandle multiple projectsPrepare and monitor invoicesDevelop administrative staff by providing information, educational opportunities, and experiential growth opportunities

Nasr City

Answers customers questions about merchandise. Assists customers with purchase decisions. Retrieves merchandise from sales floor, stock room, or other inventory locations; places special orders. Collects payment using the store point of sale system

5Th Statement

Handle all incoming/outgoing calls of the call center. Provide follow up, occasional campaigns and call backs blended with normal inbound calls. Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.

Bachelor'S Degree, International Law And Legal Studies, Good

Activities and Societies: Participated in course of human development and organized it. I finished studying at law and I get a Bachelor's.

Secondary Certificate, English Language And Literature, General, Good

Activities and Societies: Read,Learned,&Played volleyball Studied english very well(speaking and writing).