Nour Moussa Email & Phone Number

Lebanon

Erbil, Erbil Governorate, Iraq

- Overseeing food safety and compliance for a portfolio of five restaurants, including two prominent regional chain brands: Levant and Nara.- Developing and implementing food safety policies and procedures in accordance with local regulations and industry best practices.- Developing the company’s Food Safety Manual and setting the system for ISO 22000:2018 certification.- Utilizing the company's CRM software to identify food quality and safety-related complaints, conducting thorough investigations and implementing corrective actions to ensure compliance with food safety standards.- Conducting internal inspections of company facilities and processes to identify and address potential food safety hazards.- Training and educating food handlers on food safety standards and procedures.- Identifying areas for improvement and implementing corrective actions as needed.- Auditing food and beverage suppliers and ensuring compliance with food safety standards.- Collaborating with kitchen managers, chefs, and other relevant personnel to ensure compliance with food safety standards in menu planning, food preparation, and storage.- Serving as a liaison between the company and regulatory agencies regarding food safety matters and ensuring compliance with all legal requirements.- Developing and overseeing the departmental budget and identifying requirements.- Managing and controlling all Food Safety and Quality Control documents (logs, policies, procedures…).

Erbil, Iraq

- Managed the EHS department and Food Safety team in Erbil Rotana and Erbil Arjaan by Rotana.- Lead the ISO 22000:2018 certification project for both properties.- Conducted EHS and food safety trainings for the employees of different operational departments.- Dealt with customer complaints related to health and safety concerns by communicating with the guests and conducting the proper investigation and root cause analysis.- Audited food & beverage suppliers and ensured compliance with hygienic standards.- Conducted internal audits to ensure compliance with corporate standards.- Oversaw all audit results, evaluating trends, communicated results and established action plans to ensure compliance with corporate and regulatory requirements.- Conducted and reviewed risk assessments and implemented site-specific control measures to minimize hazards.- Organized Corporate Social Responsibility activities with different departments to engage the local communities and promote environmental sustainability.- Developed and oversaw the EHS hotel budget and identified requirements.- Managed and controlled all EHS documents (logs, policies, procedures…).

Beirut, Lebanon

- Screened hospital patients for malnutrition and non-communicable diseases and collaborated with their physicians to provide them with the proper medical nutrition therapy.- Monitored the food production process in the hospital’s central kitchen and ensured compliance with the ISO22000 standard.- Conducted nutrition education sessions for patients with non-communicable diseases and food intolerances.- Took part in nutrition awareness campaigns that target cardiovascular diseases, kidney diseases and diabetes.

Master Of Science - Ms, Food Science

Bachelor Of Science - Bs, Nutrition And Dietetics