Nour Rizkallah Email & Phone Number

Beirut, Beirut Governorate, Lb

Beirut, Beirut Governorate, Lebanon

- Building and maintaining strong client relationships, leading to 100% client retention and a 20% growth in new business acquisitions.- Managing social media presence and campaigns across multiple platforms, achieving a consistent increase in follower count and engagement rates.- Conducting trend research and analyses, providing insights to clients that contribute to strategy optimization and eventually, significant improvement in overall results.- Developing and implementing campaign strategies from A to Z, resulting in an average of 25% increase in client ROI.- Creating innovative and catchy copy on a daily basis, including taglines, slogans and captions that align with brands’ TOV without fail.

Beirut, Lebanon

- Crafted blog articles relevant to the brand, integrating SEO terms which resulted in a 20% increase on website traffic.- Created and evaluated email marketing and newsletter strategy from scratch, which brought in a large amount of website traffic through consistently increasing open rates.- Leveraged social media platforms to find trendy relevant content, resulting in a 30% increase in engagement on Instagram.- Collaborated with the marketing team to design organic and paid media campaigns resulting in a 16% increase in conversions.

Beirut, Lebanon

- Assisted in developing social media strategy from scratch which grew the startup's Instagram account to 2k followers maintaining a 10% engagement rate in 3 months.- Curated and wrote content for the company's website, specifically its blog, creating articles that ensured a cohesive brand identity.- Pitched and helped develop static and video content on their website and Instagram, resulting in a 15% increase in traffic and followers in 3 months.- Wrote copy for social posts with 100% grammatical accuracy.

Beirut, Lebanon

- Ensure knowledge of food & beverage menu, including all house cocktails and dinner specialties in detail.- Be knowledgeable enough to be able to recommend beverages and meals to customers tailored to their specific preferences.- Ensure that by the time the customers are leaving the establishment, their expectations have been exceeded and that they will be coming back.

Beirut District, Lebanon

- Answered 250 (avg.) calls per day exceeding quota by 10%.- Provided prompt guest support with a professional, friendly and patient attitude.- Trained 4 new hires on company-specific policies, standard operating procedures and guidelines.- Listened, diagnosed and resolved guest complaints, addressing them politely and escalating to management when necessary.- Received a 5-star guest-satisfaction rating on hotel's survey platform: Medallia.

Beirut District, Lebanon

• Prepare table and buffet setup including table cloths, plates, silverware and buffet equipment• Deliver food, keep glasses filled, remove each round of plates and keep utensils replenished• Perform some cleaning tasks after event is over

Beirut District, Lebanon

• Restock and replenish bar inventory and supplies• Preparing alcoholic and non-alcoholic beverages for customers• Assessing bar customers’ needs and preferences and making recommendations

Beirut, Lebanon

- Answering incoming calls and directing them through the telephone console to departments and staff.- Taking and distributing messages, providing information and answering inquires about public events.

Bachelor'S Of Science, Hospitality Administration/Management

Bachelor Of Arts - Ba, Language Interpretation And Translation

Overseas Studies Program: 1 semester at Universidad Autónoma de Madrid, focus on Spanish Language.

French Baccalauréat, Literature