Nour Saad, Mha Email and Phone Number

Worked on various shared services projects. Primary project involved system wide revenue cycle improvements focused on avoidable write-offs.

Contributed to the workforce optimization initiative resulting in an average of 12% improved productivity in the various cost centers.Facilitated the improvement of hospital wide patient experience scores. Results included an average of 3.5 percentage point increase across all domains.Led the implementation of the Daily Engagement System to ensure staff across the organization are engaged in strategic initiatives.Launched the Patient and Family Advisory Council to ensure improvement initiatives include the patient’s voice. Worked with advisors on multiple patient experience improvement projectsAssisted the Safety and Quality department with survey readiness and infection control efforts.

Helped direct the implementation of “Interpretation in Healthcare” Division. Assist Human Resources on projects to increase efficiency in the office, including payroll, benefits, and reducing overtime usage, mileage and parking expenses, and increased work efficiency. Assisted in Award Nomination for Company: awarded the Governor’s International Trade Award in 2013. Working with with accounting, finance and negotiations, accounts payable, accounts receivable, and financial statements. Assisted in Medica partnership for patients and companions.