Nova B. Email & Phone Number

Sydney, Australia

Responsibilities as a Coach/Claims Technical Specialist include but not limited to:- coach and mentor of all Claims Consultants at all levels;- be a point of reference for Technical advice;- policy interpretation and application;- conduct monthly Quality Assurance audits to ensure high level of risk management and compliance with all relevant legislation;- undertake file reviews to assist with strategy and claims management;- deliver a professional and exceptional service to diverse stakeholders;

Sydney, Australia

My core responsibilities included but not limited to:- provided professional and exceptional service to our diversed clients;- liaised with different stakeholders with a focus on helping customers' return to health/return to work;- managed a portfolio of 70 claims;- analysed medical reports and it's impact on customers' physical and mental health;- provided mentoring to new starters and junior consultants;- chaired and conducted internal case conferences in both Retail and Group space helping consultants with their claims management and strategy;- policy interpretation and application;

Sydney, Australia

My core responsibility included but not limited to:- managed a portfolio of customers and managed the full process of claim from financial assistance to return to work;- reviewed claims to determine commutation or settlement;- provided excellent customer service to all stakeholders within risk and compliance;- liased with different stakeholders with a focus on assisting customers with their return to health/return to work;- analysed medical and financial reports;

Sydney, Australia

I worked in both Commercial and Long-Term Claims, my responsibilities included but not limited to:- provided high customer service standards;- determined initial and ongoing claim liability (both litigated and unlitigated claims);- estimated the value of claims in accordance with NSW WorkCover Medical and Liability determination;- developed and maintained relationships with all stakeholders (customers, doctors, employers, solicitors and investigators);- conducted work-site visits and medical case conferences with a focus on assisting clients with a safe and sustainable return-to-work;- assisted employers and workers with return-to-work goals and options through development of Injury Management Plans;- developed strategic plans specifying goals and activities;- compliance with relevant state and federal law.

Sydney, Australia

My core responsibilities were but not limited to:- managed a portfolio of 100 claims (clients);- proactively worked with injured workers, employers, allied health professionals and medical professionals for sustainable return-to-work outcomes;- conducted case conferences;- conducted claims reviews with Employers, Rehabilitation providers and clients'legal representatives;- trained and mentored junior staffs in the team.

Sydney, Australia

My responsibilities included:- assisted and supported Claims Managers;- processed payments of accounts and expenses;- general filing;- updated record databases;- responded to clients' queries;- booked medical appointments for clients;- requested medical reports from treating doctors and allied health professionals.

Sydney, Australia

- I maintained and updated databases;- paid accounts and expenses;- general filing;

Sydney, Australia

My core responsibilities included but not limited:- performed laboratory tests in accordance with approved test methods or procedures;- conducted required testing on samples such as oil levels, protein, moisture, toxins on grains;- assisted Lab Manager to carry out laboratory testing, method development and compliance with QA/QC requirements;- accurately recorded relevant raw data or test information on log book;- adhered to WHS safety procedures;- mentored junior staffs.

Master Of Business Administration - Executive, Business Administration And Management, General

Bachelor Of Economics, Economics