Nova B. Email & Phone Number

Marketing automation platform company that helps businesses improve customer engagementManage a team of Enterprise Customer Success Managers and be accountable for their success and developmentProactively review & assess performance metrics and suggest recommendations to improve Digital Advertising programExecute segmentation strategies that include depth, duration, frequency, event interaction, channel, geo, device, network, creative and moreExperience with a range of digital technology solutions, including SharePoint, OracleCX, Marketo, Facebook, and Google AdsIdentify up-sell and cross-sell opportunities from existing accounts.Selected Achievement:Structured and successfully negotiated contracts up to USD 200,000. Managed program deliverables, resourcing, timelines and budgets

Jakarta Metropolitan Area

Value-Added Reseller company that focuses on IT InfrastructureDelivered the operating plan: the achievement of growth objectives including market share, revenue, profit, and return on investment for all the channels/categories of business and/or key customers.Responsible for managing and implementing marketing activities through research, & strategic planning.Managed a team of presales engineers & developers to ensure the smooth execution of agile development. Delivered MRDs and PRDs with prioritized features and corresponding justificationWorked with external third parties to assess partnerships and licensing opportunities Collaborated with marketing on product positioning/go-to-market launchesLeveraged Salesforce Marketing Cloud and CRM Platform

San Jose, California, United States

Collaboration software and unified threat management companyRecruited, led, and developed high performing Customer Success team.Drove customers' on-boarding experience and succession planning to ensure customers were deriving the most value out of Rigado's products and servicesProactively drove customers' adoption and looked for opportunities to increase the overall footprintProvided feedback to Sales, Product, and Marketing on patterns with Customers that would allow us to more efficiently scale our businessSelected Achievements:Successfully managed to any related KPIs such as revenue growth, client satisfaction, etc. Improved upsell/cross sell rates by 35% Exceeded annual goals with client renewal rate above 95%.

San Jose, California, United States

Deployed and configured OpenStack, web infrastructure, applications, monitoring infrastructure for availability, performance & security.Focused on data-driven approaches to solving problems, and accelerating the learning process to validate solutionsHelped develop business cases and roadmaps for cloud adoption, migration, transformation, and innovation initiatives, advise clients on costs, and support budget planning activities.Acted as the cloud services and technology evangelist, providing vision and inspiring customers throughout their journey.Selected Achievements:Performance Management - Monitored and tuned system to achieve optimum performance levels, and provided reports to support metrics collectionContinuously developed/improved working practices and tools to achieve high levels of agility without compromising quality

Lake Forest, California, United States

Multinational cybersecurity and defense company Provided Proof of Concept service to pre-sales customers and helped clients with planning and implementation of Trend Micro productsProcess Management and Quality Control, Cloud/Managed Hosting Technology & Data Center.Provided best practice in specialized processes such as Lead Management, & Campaign ManagementFamiliarity with Marketing processes including Sales, Market share, Expense, & Financial analysisParticipated in alliance projects including building vendors’ and customers’ relationships.Selected Achievement:Developed a new system for generating sales leads which were implemented across the organization and resulted in a 20% improvement in sales performance

Lake Forest, California, United States

Interfaced with the various stakeholders (business sponsors, application developers, and other support personnel) to plan, deploy, troubleshoot, and support application deployments; analyze/rectify post- deployment figures to meet optimum results.Managed the delivery of recommended/agreed-upon services to achieve high customer satisfaction..Achieved customer health through service delivery, planning, and executionInteracted with the sales team and the customer during the pre/post-sales cycle to provide implementation scope and estimates, created proposals and Statements of Work, and conduct trials.Selected Achievements:Awarded TAM of the year for 3 consecutive years of exemplary staff management & team motivation.Designed, developed and implemented Premium Services program which increased sales revenues and customer retention by 14% for the first year and 25% for the following 5 years

Redwood City, California, United States

Provided designated technical support to customers as outlined by the statement of work and industry best practicesProvided configuration review, troubleshooting and improved standard methodologies to our customersLed support cases, making sure to record, track, and resolve each issue efficiently and proactivelyProvided fault isolation and root cause analysis for technical issuesPublished Technical Support Bulletins and other user documentation in the Knowledge Base for continuous education and preventionCollected and retained customer specific documentation in a secure location for ease of troubleshootingReviewed of user documentation for training materials, technical marketing collateral, and manuals